Medical Assistant Triage
About The Position
Epic Pain Management is a growing, patient-centered interventional pain management practice opening a new clinic location in Houston, Texas. The Medical Assistant – Triage joins the Houston clinical team to help establish efficient workflows, support providers, and deliver professional, compassionate patient care. The role triages new and established patients and ensures their medical records accurately reflect current health information. Duties include reviewing and updating medical histories, allergies, medications, pain assessments, and other clinical details; preparing patients for provider visits; and communicating relevant concerns to the provider or appropriate team member. When not actively triaging patients, the Medical Assistant prepares charts for upcoming clinic schedules, ideally about one week ahead, and reviews them again the day before each visit. This includes creating UDS lists, confirming required imaging and records are available, and identifying missing or incomplete information. The position also supports patient flow, documentation, exam-room readiness, and clinic operations while following applicable safety, infection-control, OSHA, and HIPAA requirements. This is a full-time position in Houston, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Travel between Epic Pain Management locations throughout San Antonio is required.
Requirements
- Certified or Registered Medical Assistant certification or registration is required.
- Previous Medical Assistant experience in a clinical setting.
- Ability and willingness to travel between Epic Pain Management locations throughout San Antonio is required.
- Reliable transportation is required.
- Proficiency with electronic medical record (EMR) systems.
- Strong knowledge of medical terminology.
- Strong documentation and organizational skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple patients, charts, and priorities simultaneously.
- Strong communication and patient-service skills.
- Ability to work efficiently in a fast-paced clinical environment.
- Dependable and adaptable, with comfort working with different providers and clinic teams.
- Ability to maintain patient confidentiality and comply with HIPAA requirements.
Nice To Haves
- Pain management experience is strongly preferred.
- Previous experience with patient triage and chart preparation is preferred.
- Bilingual in English and Spanish is highly preferred.
Responsibilities
- Triage new and established patients in a timely, professional, and efficient manner.
- Room patients and prepare them for scheduled provider visits.
- Obtain and accurately document vital signs, pain assessments, chief complaints, and other required clinical information.
- Review and update patient medical histories, medication lists, and allergies at each visit.
- Identify and document changes in patients’ medical histories or current conditions, and communicate relevant concerns to the provider or appropriate clinical team member.
- Ensure required clinical information is complete and accurate before the provider enters the room, while maintaining efficient patient flow and a compassionate patient experience.
- Prepare patient charts for upcoming clinic schedules, aiming to do so approximately one week in advance when possible.
- Review prepared charts the day before clinic and account for schedule changes, add-ons, cancellations, missing information, and newly received imaging.
- Confirm required medical history, medications, allergies, documentation, and records are available and accurate before appointments.
- Review upcoming schedules and create the UDS list for the following clinic day.
- Identify patients requiring urine drug screening according to established protocols and provider direction, document UDS information, and communicate requirements to the clinical team.
- Review schedules to determine whether imaging is required, confirm imaging and reports are available, and follow up on missing imaging or records.
- Assist with coordinating necessary medical records when appropriate.
- Accurately document patient information and clinical updates in the EMR, keeping records complete, accurate, timely, and current.
- Review charts for completeness and accuracy and maintain patient confidentiality in compliance with HIPAA.
- Support providers and clinical staff with daily patient flow, prepare exam rooms and clinical areas as needed, and keep patient care areas clean, organized, and stocked.
- Perform clinical duties within the Medical Assistant’s training and scope of responsibility.
- Follow infection-control, OSHA, HIPAA, safety, and clinical protocols.
- Communicate effectively with providers, management, and other clinical team members, and assist other clinical staff as needed.
- Perform other duties as assigned based on patient-care and operational needs.
Benefits
- Paid time off (PTO).
- Paid holidays.
- 401(k) with a 4% employer match.
- 80% employer-paid medical insurance for employees.
- Optional low-cost dental, vision, and family plans.
- Pet insurance.
- Legal insurance.
- Identity theft protection.
- Travel insurance.
- Employee discount programs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
