Employee Assistance Program Counselor

Cleveland Clinic • Medina, OH

2d • Onsite

About The Position

The Caring for Caregivers Employee Assistance Program (EAP) Counselor provides assessment, case management, short-term counseling, and support for mandatory and voluntary caregivers, primarily healthcare professionals experiencing concerns such as substance use, mental health, or cognitive issues. The role requires handling sensitive and complex cases with discretion, professionalism, and emotional intelligence; collaborating with hospital leadership across organizational levels; and potentially contributing to compliance monitoring and program development.

The position works at rotating locations, primarily between Medina and Mercy Hospitals. The schedule includes two evenings per week from 10:30 a.m. to 7:00 p.m., with other shifts of either 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. Occasional schedule adjustments may be required for critical employee situations.

Requirements

• Master's degree in one of the behavioral sciences.
• Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC).
• At least five years of experience providing direct clinical services, including broad exposure to chemical dependency and psychiatric diagnoses.
• Handle sensitive and complex cases with discretion, professionalism, and high emotional intelligence.

Nice To Haves

• Licensed Independent Chemical Dependency Counselor (LICDC) in chemical dependency counseling.
• Certified Employee Assistance Professional (CEAP).
• Prior employee assistance program (EAP) experience and/or clinical experience with professional populations.
• Knowledge of or experience in healthcare professional impairment and rehabilitation.

Responsibilities

• Provide assessment, coordination, case management, and monitoring for mandatory participants.
• Provide short-term counseling and supportive services to voluntary participants.
• Promote program awareness by building relationships with key hospital personnel and conducting presentations.
• Staff all critical cases with senior Caring for Caregivers leadership.
• Complete documentation in accordance with professional and departmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level