State Eligibility Manager

State of Indiana•Brazil, IN

About The Position

The State Eligibility Manager works within the Division of Family Resources (DFR), part of Indiana’s Family and Social Services Administration (FSSA). DFR establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), manages timely and accurate SNAP and TANF benefit delivery, and provides employment and training services to some recipients. Its focus is supporting and preserving families while emphasizing self-sufficiency and personal responsibility. The manager oversees eligibility operations and subordinate staff, ensuring that policies, regulations, procedures, quality standards, deadlines, and ethical expectations are followed. The role includes managing workload and scheduling, coordinating with state and contract staff to improve efficiency, ensuring client inquiries are addressed on time, and recruiting, training, coaching, and evaluating employees. The position may directly supervise one or more staff members. The position is exempt from overtime compensation. Employees may work more than 75 hours in a pay period without additional compensation and must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary. The position requires a valid driver’s license and the ability to travel. A degree is not required; qualifying work experience or accredited college training may be considered.

Requirements

Must have and maintain a valid driver’s license.
Thorough knowledge of benefit processing.
Thorough knowledge of state and federal rules, regulations, and policies governing public assistance programs, and ability to apply them in program administration.
Thorough knowledge of established social work principles and theories.
Specialized knowledge of the computer eligibility system and its operation.
Working knowledge of agency organization and of state and federal agencies involved in the programs.
Ability to comprehend, analyze, interpret, and correlate technical material and make recommendations about implementation in current programs.
Ability to communicate effectively orally and in writing.
Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary to deliver client services.
Ability to use discretion with personal information belonging to clients, coworkers, and subordinate staff.
Ability to travel.
Ability to delegate work, set clear direction, and manage workflow.
Ability to give feedback, provide guidance or corrective action, coach, and develop employees’ skill sets.
At least 3 years of work experience in counseling, social services, education, public administration, or accredited college training in a related field may be considered, with at least 1 year of experience in an administrative, managerial, or supervisory capacity.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Ensure subordinate staff follow policies, regulations, and operating procedures and conduct their work professionally and ethically.
Supervise and equitably distribute work, including coverage of vacant caseloads.
Ensure local office scheduling complies with timeframes that support timeliness.
Meet with state and contract staff to implement strategies to maximize efficiency in eligibility processes.
Ensure client inquiries receive responses within the provided timeframe.
Recruit, select, onboard, and train employees, clarifying role responsibilities and expectations and supporting professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance.
Ensure work meets quality standards, deadlines, and proper procedures.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with biweekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
Competitive compensation and a commitment to work-life balance.