State Eligibility Consultant

State of Indiana•Fort Wayne, IN

12d

About The Position

The State Eligibility Consultant (SEC) ensures the accuracy and integrity of benefits administered by the Division of Family Resources. The role processes and reviews tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF benefits to ensure compliance with applicable policies and regulations. The consultant makes necessary corrections, updates case information, authorizes benefits, and provides feedback for peer coaching and reporting to help improve the DFR accuracy review process. The Division of Family Resources, within the Family and Social Services Administration, establishes eligibility for Medicaid, SNAP, and TANF benefits, manages timely and accurate delivery of SNAP and TANF benefits, and provides employment and training services to some recipients. Its overarching focus is supporting and preserving families through self-sufficiency and personal responsibility. The position may be used in a supervisory capacity based on agency needs.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when working with people from varied backgrounds.
Ability to use discretion when handling personal information of clients and fellow employees.
Effective interview and communication skills.
Flexibility and self-motivation in managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Stay current on changes to rules, regulations, and guidelines for individual benefit programs.
Make necessary case corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting purposes to support improvement of the DFR accuracy review process.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave program including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.