State Eligibility Consultant

State of Indiana•Indianapolis, IN

About The Position

The State Eligibility Consultant (SEC) works within the Central Integrity Review Team (CIRT) of the Division of Family Resources (DFR), part of the Family and Social Services Administration (FSSA). The role supports the accuracy and integrity of DFR benefits by processing and reviewing tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF. The consultant ensures actions comply with applicable policies and regulations, makes corrections and updates case information, authorizes benefits, and provides feedback for peer coaching and reporting to help improve the accuracy review process. The Division of Family Resources establishes eligibility for Medicaid, SNAP, and TANF, manages timely and accurate SNAP and TANF benefit delivery, and provides employment and training services to some recipients. Its overarching focus is supporting and preserving families while emphasizing self-sufficiency and personal responsibility. The position traditionally starts at $37,648.00, though salary may be commensurate with education and work experience. The role may be utilized in a supervisory capacity based on agency needs. The job profile does not comprehensively list all duties; other duties and responsibilities may be assigned or changed at any time.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information belonging to clients and fellow employees.
Effective interviewing and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Stay current on changes to rules, regulations, and guidelines for individual benefit programs.
Make necessary corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting purposes to support improvement of the DFR accuracy review process.

Benefits

Three medical plan options, including prescription coverage, and vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave program including paid new parent leave, childbirth recovery leave for eligible mothers, community service leave, and combined vacation, personal, and sick leave.
Paid holidays.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.