State Eligibility Consultant

State of Indiana•Indianapolis, IN

11d

About The Position

The State Eligibility Consultant (SEC) works within the Division of Family Resources (DFR), part of Indiana’s Family and Social Services Administration (FSSA). DFR establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), and supports timely and accurate delivery of SNAP and TANF benefits. The division also provides employment and training services to some recipients, with an overarching focus on supporting and preserving families through self-sufficiency and personal responsibility. The SEC helps ensure the accuracy and integrity of benefits by processing and reviewing tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF. The role applies relevant policies and regulations, makes corrections, updates case information, and authorizes benefits. It also provides feedback for peer coaching and reporting to improve the DFR accuracy review process.

Requirements

Be willing to travel, with reasonable accommodation.
Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information belonging to clients and fellow employees.
Effective interview and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Keep current on changes in rules, regulations, and guidelines for individual benefit programs.
Provide feedback for peer coaching and reporting to support improvement of the DFR accuracy review process.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including 150 hours of paid New Parent Leave, up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, up to 15 hours of paid community service leave, 180 combined hours of paid vacation, personal, and sick leave, and 12 paid holidays (14 in election years).
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.