State Eligibility Consultant

State of Indiana•Jeffersonville, IN

About The Position

The Division of Family Resources (DFR) within the Family and Social Services Administration (FSSA) establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF), and manages timely and accurate delivery of SNAP and TANF benefits. DFR also provides employment and training services to some recipients, with a focus on supporting and preserving families through self-sufficiency and personal responsibility. The State Eligibility Consultant (SEC) processes and reviews tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF to ensure compliance with applicable policies and regulations. The SEC corrects and updates case information, authorizes benefits, and provides feedback for peer coaching and reporting to help improve DFR's accuracy review process. The role may be utilized in a supervisory capacity based on agency needs.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling clients' and fellow employees' personal information.
Effective interview and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Make eligibility determinations for benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Keep current on changes to rules, regulations, and guidelines for individual benefit programs.
Provide feedback for peer coaching and reporting to support improvement of the DFR accuracy review process.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including paid new parent leave, childbirth recovery leave for eligible mothers, community service leave, and combined paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.