State Eligibility Consultant

State of Indiana•Connersville, IN

About The Position

The State Eligibility Consultant (SEC) works within the Division of Family Resources (DFR), part of Indiana’s Family and Social Services Administration (FSSA). DFR establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) benefits, and manages the timely and accurate delivery of SNAP and TANF benefits. The division also provides employment and training services to some SNAP and TANF recipients, with an overarching focus on supporting and preserving families through self-sufficiency and personal responsibility. The SEC processes and reviews benefit tasks, applications, changes, and redeterminations to ensure compliance with applicable policies and regulations. The role makes necessary corrections, updates case information, and authorizes benefits. It also provides feedback for peer coaching and reporting to help improve DFR’s accuracy review process. The salary traditionally starts at $37,648.00 and may be commensurate with education and work experience. A degree is not required. The role may be used in a supervisory capacity based on agency needs.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information belonging to clients and fellow employees.
Effective interviewing and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Stay current on changes to rules, regulations, and guidelines for individual benefit programs.
Make necessary corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting related to the DFR accuracy review process.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans
Wellness Rewards Program with gift card rewards for completing wellness activities
Health savings account with bi-weekly state contributions
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Leave policies, including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal, and sick leave
12 paid holidays, or 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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