Startup Marketing Lead Development Representative, NAMER, Marketing Response Center

Amazon • Austin, TX

23h • Remote

About The Position

This role is for an ambitious individual to join the Global Marketing Response Center (MRC) team, engaging with new and prospective Startup AWS customers. The MRC is the customer engagement arm of the Marketing organization, focused on learning from customers, understanding their needs, and educating them about AWS services to facilitate their cloud and AI journey. It plays a critical role in demand progression by profiling, nurturing, and qualifying marketing leads from various sources, connecting founders with resources at the right growth stage.

Requirements

• 2+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
• Experience working in a fast-paced and highly cross-functional organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience understanding needs of business and end customers and translating them into right solutions

Nice To Haves

• Cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
• In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
• Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly.
• Clear, concise, and confident communicator via phone or email

Responsibilities

• Build an AWS leads database by interacting with customers by phone, email and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Actively leverage AI to catalyze productivity and globalize any break-through solutions through structured scaling programs.
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed