Start Center Lead (Admin Assistant II)
About The Position
The Start Center Lead at Gateway Community & Technical College provides complex administrative support and disseminates information to students, staff, faculty, and community members. The role contributes to the college’s student retention and success initiatives by fostering a collaborative, inclusive, and student-centered environment and organizing and facilitating the day-to-day operations of the Start Center desk. The position supports the Start Center, the college’s primary enrollment services location, and helps students navigate educational planning, career opportunities, onboarding, and access to college resources.
Requirements
- Associate degree in Communications, Library, Business, Computer Technology, or a related field.
- 1–3 years of relevant experience.
- Ability to serve as the first point of contact and provide accurate, helpful information to students, staff, faculty, and community members.
- Ability to schedule desk coverage, maintain an organized workspace, and document services accurately.
- Skill in connecting individuals to appropriate resources and adapting to dynamic situations.
- Detail-oriented, self-motivated, able to work independently, and able to adapt to fast-paced, dynamic environments.
- Skill in engaging and supporting students from different cultural and socioeconomic backgrounds.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple priorities effectively and meet tight deadlines.
- Proficiency in Microsoft Office, including Excel, Forms, Outlook, Teams, SharePoint, and Word.
Nice To Haves
- Knowledge of higher education advising.
- Experience mentoring or guiding student workers or peers.
Responsibilities
- Counsel prospective and admitted students on educational planning and career opportunities.
- Create a welcoming and inclusive environment that supports student engagement and success.
- Assist with coordinating daily operations and student-facing services within the Start Center.
- Collaborate with Enrollment Management and other college departments to identify and address barriers to enrollment and support students throughout onboarding.
- Connect students and community members to appropriate departments, programs, and resources.
- Collaborate with staff and students to maintain an organized, safe, and efficient work environment.
- Perform other duties as assigned.
Benefits
- Health, vision, and dental coverage for the employee and family.
- Tuition reimbursement or waiver for the employee, spouse, and dependents.
- 403(b) retirement plan with a 10% employer match when the employee contributes 5%.
- Vacation and sick time.
- Work-life balance.
- 9.5 paid holidays.
- Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
- Employee Assistance Program.
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
