Starbucks Team Lead

Northeast Grocery•Pittsfield, MA

12d

About The Position

The Starbucks Team Lead contributes to Starbucks and Price Chopper’s success by leading store partners in creating and maintaining the Starbucks Experience for customers and partners. The role exercises discretion in managing the overall Starbucks department, including supervising and directing the workforce; making staffing decisions; ensuring customer satisfaction and product quality; managing financial performance; and overseeing department safety and security. The Team Lead models Starbucks and Price Chopper guiding principles and ensures compliance with corporate and state sanitation procedures and regulations. The role drives the implementation of company programs, motivates and instructs the team, and supports operational and organizational objectives. It requires managing department operations, staffing, partner performance and development, customer service, compliance, and financial indicators. Pay is based on experience; the stated starting pay amount is blank.

Requirements

Must be at least 18 years of age.
Ability to manage others and follow through to achieve results and objectives.
Ability to independently manage department operations and effectively manage in a fast-paced environment.
Ability to manage multiple situations simultaneously and allocate resources to maintain service levels.
Interpersonal skills and knowledge of customer-service techniques.
Knowledge of supervisory practices and procedures.
Organization, planning, and workload-prioritization skills.
Strong operational skills in a customer-service environment.
Strong problem-solving and team-building skills.
Ability to communicate clearly and concisely, orally and in writing.
Strong leadership skills, including the ability to coach and mentor others.
Ability to handle confidential and sensitive information.
High school diploma or GED.

Nice To Haves

A college degree in business or a closely related field may substitute for a portion of the required experience.

Responsibilities

Develop action plans and motivate and instruct the team to implement Starbucks programs and meet operational and organizational objectives.
Train and hold partners accountable for delivering customer service.
Manage with integrity and knowledge in a way that promotes the culture, values, and mission of Starbucks and Price Chopper.
Plan, identify, communicate, and delegate responsibilities and practices to support smooth operations.
Coach and direct the team to achieve operational goals; review department conditions and business indicators to identify problems and opportunities for improvement.
Monitor financial and operational indicators, including payroll, sales, gross profit, CTO, shrink, and inventory levels.
Manage staffing levels, partner development, and talent acquisition to meet operational requirements.
Solicit customer feedback to understand customer needs.
Use management information tools and financial reports to identify and address department performance trends and issues.
Provide feedback and set challenging goals to improve partner performance; manage ongoing performance using performance management tools.
Develop and maintain positive relationships with partners by understanding and addressing their motivations, needs, and concerns.
Ensure team members comply with legal and operational requirements.
Use effective management practices to build and maintain a successful team where partners are valued and respected.
Perform other related duties as assigned by management and adhere to company policies and procedures.