Starbucks Supervisor - Good Samaritan Starbucks

Towne Park•Puyallup, WA

About The Position

The Starbucks Supervisor ensures service standards are met and surpassed by creating a positive experience for clients and customers through prompt service, quality beverages and products, and a clean, comfortable store environment. Under the direction of the Account Manager, the Supervisor performs coordination and administrative duties, provides troubleshooting and guidance when the Manager is not on-site, and may make judgment calls on urgent issues. For non-urgent issues, the Supervisor reports information to the Manager and seeks direction. The role leads the shift team in delivering customer service, supports store operations, and performs beverage preparation, cleaning, restocking, temperature checks, and cash-register duties. The position pays $18.13 per hour plus tips. The schedule is Monday through Friday, 1 p.m. to 10 p.m., and Saturday and Sunday, 1 p.m. to 6 p.m. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check and drug screen.
One to three months of related experience or training, or an equivalent combination of education and experience.
Knowledge of core coffee-shop products and processes.
Ability to read and write Standard English, understand simple instructions and short correspondence, and write simple correspondence.
Ability to perform basic arithmetic, including calculations with American money, and understand 24-hour time and rates applicable to elapsed time.
Ability to plan effectively, set priorities, manage multiple projects, and work under pressure to meet deadlines.
Ability to read and understand policies, procedures, equipment manuals, training materials, and corporate communications.
Previous customer service and cash-handling experience.
Ability to talk or hear; frequently sit or stand for extended periods and potentially run, walk, handle or feel objects, tools or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to exert up to 50 pounds of force occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly to move objects.

Nice To Haves

Previous supervisory experience, especially in food service.

Responsibilities

Diagnose customer needs, recommend appropriate products or services, and take action to ensure customer satisfaction.
Greet customers warmly and communicate in a positive, professional manner; solicit feedback and consider multiple perspectives.
Build effective working relationships with peers, team members, and managers; listen and respond to others.
Make timely decisions, work effectively with limited direction, adapt positively to new programs and initiatives, and prioritize learning and development.
Recognize and address potential problems, anticipate obstacles, follow up on solutions, apply knowledge of products and processes, and act responsibly with store resources and financial targets.
Prepare and serve hot or cold beverages, including coffee, espresso drinks, blended coffees, and teas.
Clean and sanitize work areas, utensils, and equipment; remove trash; check temperatures of freezers, refrigerators, and heating equipment; restock supplies and inform management when supplies run low.
Operate the cash register.
Lead the work group in providing customer service, assign routine roles and, at the Account Manager’s direction, non-routine roles, and support the Manager with schedules and associate notifications about schedule changes or openings.
Complete shift reports and other shift paperwork accurately and communicate information effectively to team members.
Coach the shift team on customer satisfaction measures, reinforce positive interactions, support an environment where partners can share ideas, collaborate, and motivate partners to meet goals.
Help partners stay focused during busy periods, think through decisions, escalate issues appropriately, provide ongoing coaching, share knowledge, and consistently follow store operating standards.