Starbucks Supervisor - Good Samaritan Starbucks

Towne Park•Puyallup, WA

3d•Onsite

About The Position

The Starbucks Supervisor ensures service standards are met and exceeded by creating a positive customer experience through prompt service, quality beverages and products, and a clean, comfortable store environment. Under the direction of the Account Manager, the Supervisor performs coordination and administrative duties and provides troubleshooting or guidance when the Manager is not on-site. The role may require handling critical issues and making judgment calls when expediency is a priority. For non-urgent issues, the Supervisor reports information to the Manager and seeks guidance. The position combines customer service and beverage preparation with shift leadership. The Supervisor helps coordinate schedules, assign routine work, complete shift paperwork, communicate with team members, coach coworkers, and maintain store operating standards. The role follows established practices and procedures, with work checked or verified frequently. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check and drug screen.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of core coffee-shop products and processes.
Ability to read and write Standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including calculations using U.S. currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to plan effectively, set priorities, and manage multiple projects while working under pressure to meet deadlines.
Ability to read and understand policies, procedures, equipment manuals, training materials, and corporate communications.
Previous customer service and cash-handling experience.
Ability to meet the physical demands of the role, including extended periods of sitting or standing and lifting up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly.

Nice To Haves

Previous supervisory experience, especially in food service.

Responsibilities

Diagnose customer needs, recommend appropriate products or services, and take action to ensure customer satisfaction.
Build effective working relationships with peers, team members, and managers; listen and respond to others.
Make timely decisions, work effectively with limited direction, and use available resources to improve personal and store performance.
Recognize potential problems, solve them effectively, follow up on results, and help prevent or minimize obstacles.
Prepare and serve hot or cold beverages, including coffee, espresso drinks, blended coffees, and teas.
Clean and sanitize work areas, utensils, and equipment; remove trash; check equipment temperatures; restock supplies; and inform management when supplies are low.
Operate the cash register.
Lead the work group in delivering customer service and assign coworkers to routine roles or, at the Account Manager’s direction, non-ordinary roles.
Assist the Account Manager with work schedules and contact associates about schedule changes or openings on the Manager’s behalf.
Complete shift reports and other shift paperwork accurately and communicate relevant information to team members.
Coach the shift team on customer satisfaction measures, reinforce positive customer interactions, and motivate partners to meet goals.
Help partners stay focused during busy periods, provide ongoing coaching, share knowledge, escalate issues appropriately, and execute store operating standards.
Act responsibly toward store financial targets and the impact of sales, revenue, and expenses.