Starbucks Daily Operations Leader, La Plaza Mall - Full Time
About The Position
The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s, ensuring an efficient, professional, safe, and profitable operation that meets Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the Leader delivers quality customer service and expertly crafted beverages while modeling the operational standards of the Starbucks Experience. The role coaches and develops team members, fosters an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. The Leader also helps create a positive experience for customers and colleagues and strengthens their leadership skills. The position requires a flexible schedule based on business needs, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week. The role includes physical demands such as lifting at least 30 pounds, frequent movement and reaching, and periods of standing or remaining stationary.
Requirements
- High school diploma or equivalent; candidates with this qualification are encouraged to apply.
- ServSafe certification or a food handler permit as required by the state or local health department.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to meet the stated physical demands, including lifting at least 30 pounds, moving frequently, reaching, remaining stationary for at least two consecutive hours, stooping, kneeling, crouching, and climbing ladders; the role may involve reaching above eye level and requires close vision, color vision, depth perception, and focus adjustment.
- Leadership, communication, and coaching skills to engage, develop, and motivate a team.
- Customer focus and ability to resolve concerns and support customer satisfaction and loyalty.
- Organizational and problem-solving skills to manage multiple priorities and café operations.
- Basic business acumen to support sales goals, control expenses, and handle cash accurately.
- Knowledge of food safety, sanitation, and regulatory standards.
Nice To Haves
- Retail, food service, or customer service experience is preferred.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
- Ensure food and beverages are prepared, presented, and merchandised consistently with Starbucks standards; adjust recipes to meet customer requests.
- Monitor labor productivity to balance customer service needs and cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock and meet food and beverage cost targets.
- Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café, modeling appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
