About The Position
The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s, ensuring efficient, professional, safe, and profitable operations while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the Leader models operational standards and provides quality customer service and expertly crafted beverages. The role coaches and develops team members, fosters an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. This is a full-time role. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires a flexible schedule that may include days, evenings, weekends, and holidays.
Requirements
- High school diploma or equivalent encouraged.
- Must be ServSafe certified or have a food handler permit as required by the applicable state or local health department.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Able to perform the stated physical demands, including lifting at least 30 pounds, moving, reaching, remaining stationary for extended periods, and stooping, kneeling, crouching, and climbing ladders.
- Requires close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- Retail, food service, or customer service experience preferred.
Responsibilities
- Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
- Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
- Train, coach, motivate, and develop colleagues through feedback and role modeling.
- Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards, adjusting recipes as needed to meet customer requests.
- Monitor labor productivity to balance customer service with cost control.
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and meet targeted food and beverage costs.
- Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
- Oversee cash handling and point-of-sale operations in accordance with Macy’s and Starbucks policies.
- Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
- Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
