61 Star Rewards Rep

Star Casino•Mahnomen, MN

21h

About The Position

This position is responsible for the professional operation of the Star Rewards’ Center and for helping create an exciting environment for guests. The role prioritizes delivering the STAR Experience to guests and fellow team members through welcoming, proactive, unique, resourceful, and complete service. It follows established policies and procedures to ensure the Star Rewards’ Center meets quality standards.

Requirements

High school diploma or General Education Degree (GED), or two months of related experience.
Meet all licensing requirements prescribed by the Tribal-State Compact for Gaming.
Knowledge of and ability to apply internal gaming controls.
Knowledge of and skill in using a personal computer and related software, including Word, Excel, and Outlook.
Knowledge of and ability to use the Oasis Players Tracking System.
Skill in determining alternatives to resolve situations and provide effective guest service.
Ability to make decisions and work independently with self-motivation and strong customer service skills.
Ability to read and interpret documents such as gaming controls, procedure manuals, safety rules, and operating and maintenance instructions.
Ability to follow procedures and pay attention to detail.
Ability to work cooperatively within a group and contribute to its success and effectiveness.
Ability to identify and carry out actions to achieve goals while considering risks.
Ability to frequently stand for up to eight hours, reach above and below shoulder height, and frequently stoop and bend.
Ability to occasionally climb ladders and lift 25–50 pounds.

Responsibilities

Provide excellent guest and coworker service in accordance with the casino’s STAR Service expectations.
Follow established Star Rewards’ Center policies and procedures and applicable internal gaming controls.
Record and research coupons for monthly direct mail, currency exchange, birthday packages, anniversary packages, and return vouchers.
Prepare auditing documentation and account for shortages or overages.
Record wheelchair reservations.
Prepare incident adjustment forms, address changes, Star Rewards’ Center voucher forms, and redemption void forms.
Process Star Rewards’ Center applications and player redemptions for cash or prizes.
Collect guests’ coats and complete coat-check paperwork.
Provide Level 1 complimentary authority for buffets only.
Listen and respond to guest questions and concerns to support guest satisfaction.
Answer questions about casino promotions and special events.
Record guest complaints and direct them to the appropriate personnel or department for resolution.
Perform other duties and responsibilities as required or assigned.