61 Star Rewards Rep
About The Position
The Star Rewards Rep is responsible for the professional operation of the Star Rewards’ Center and for helping create an exciting environment for guests. The role prioritizes providing the STAR Experience to guests and fellow team members. It follows established policies and procedures to ensure quality standards and gaming controls are met, and responds to guest questions and concerns to maintain a high level of satisfaction. The position requires a high school diploma or GED, or two months of related experience. Team members must meet all licensing requirements prescribed by the Tribal-State Compact for Gaming. The role requires knowledge of internal gaming controls, computer software including Word, Excel, and Outlook, and the Oasis Players Tracking System, along with sound judgment, attention to detail, and strong guest-service and teamwork skills. The work involves frequent standing for up to eight hours, reaching above and below shoulder height, frequent stooping and bending, occasional ladder climbing, and occasional lifting of 25–50 pounds. Conditions include frequent exposure to loud noise, minimal exposure to blood-borne pathogens, and continuous exposure to moderate concentrations of tobacco smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or GED, or two months of related experience.
- Meet all licensing requirements prescribed by the Tribal-State Compact for Gaming.
- Knowledge of and ability to apply internal gaming controls.
- Knowledge of and skill in using a personal computer and related software, including Word, Excel, and Outlook.
- Knowledge of and ability to use the Oasis Players Tracking System.
- Ability to determine alternatives that resolve situations and provide effective guest service.
- Decision-making skills.
- Ability to work independently, be self-motivated, and demonstrate outstanding customer-service skills.
- Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
- Ability to follow procedures and pay attention to detail.
- Ability to work cooperatively within a group.
- Ability to identify and carry out actions to achieve goals while considering risks.
- Ability to frequently stand for up to eight hours; reach above and below shoulder height; frequently stoop and bend; occasionally climb ladders; and occasionally lift 25–50 pounds.
Responsibilities
- Deliver excellent guest service to guests and fellow team members by being welcoming, proactive, unique, resourceful, and complete.
- Follow established policies and procedures in the Star Rewards’ Center to meet quality standards.
- Record and research coupons for monthly direct mail, currency exchange, birthday packages, anniversary packages, and return vouchers.
- Prepare auditing documentation to comply with internal gaming controls.
- Account for shortages and overages.
- Record information for wheelchair reservations.
- Prepare incident adjustment forms, address changes, Star Rewards’ Center voucher forms, and redemption void forms.
- Process Star Rewards’ Center applications.
- Process player redemptions for cash or prizes.
- Collect guests’ coats and complete coat-check paperwork.
- Exercise Level 1 complimentary authority for buffets only.
- Answer guest questions about casino promotions and special events.
- Record guest complaints and direct them to appropriate personnel.
- Refer guests to the appropriate department for issue resolution.
- Perform other duties and responsibilities as required or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
