Staffing Specialist

TrueBlue•Myrtle Beach, SC

7d•Onsite

About The Position

The Staffing Specialist supports the Territory Manager in daily operations and sales generation, with a focus on improving the customer and associate experience. The role recruits, onboards, and places associates, matching them to assignments, and generates and fills customer orders while providing excellent service. The position handles customer orders, recruiting and dispatch, associate payroll, branch administration, customer billing matters, and safety and compliance activities. It also builds customer and associate relationships, supports sales and repeat business, resolves service concerns, and helps ensure assignment success. The role is based in Myrtle Beach, SC. Work hours may require flexibility and availability in the evenings and on weekends as necessary.

Requirements

High school diploma or equivalent.
Proven experience in customer service or a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Business operations knowledge and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude, empathy, and flexibility.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation.
Valid driver’s license.
Must be authorized to work in the United States full-time without current or future employer sponsorship.

Nice To Haves

Prior experience in the staffing industry.

Responsibilities

Become proficient with required operating systems.
Take inbound orders from new and existing customers and enter them into the system.
Make high-volume outbound calls and send messages using work alert technology to find qualified workers for job orders.
Use available tools and JobStack dispatches to match qualified associates with open positions.
Collaborate with the Territory Manager on action plans to improve branch performance.
Maintain branch order and cleanliness, including filing, record retention, and general appearance.
Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
Address customer billing and payment issues, including collections where appropriate.
Promote safety and take proactive steps to ensure compliance, including completion of required screenings.
Respond promptly, accurately, and professionally to questions and concerns through phone, email, chat, or in-person interactions, and work toward satisfactory resolution.
Provide exceptional service to existing and potential customers and associates, building professional relationships.
Proactively contact customers and associates to check satisfaction and respond urgently to their needs.
Develop customer relationships through high-volume telephone contact.
Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
Understand customer requests and dispatch associates to meet them while following nondiscrimination and protected-class guidelines.
Conduct job-site visits and check-ins, and provide an on-site presence when required.
Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific requirements and PeopleReady guidelines.
Drive a vehicle to transport associates to work locations or conduct customer site visits when needed.