Staffing Specialist

PeopleReady • Sixmile Creek, FL

4d • $17 - $20 • Onsite

About The Position

The Staffing Specialist supports the Territory Manager in daily operations and sales generation while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches them to appropriate assignments, and generates and fills customer orders while providing service to customers and associates.

The position handles order intake and entry, high-volume outbound calls and messaging to recruit workers, associate matching and dispatch, payroll processing, administrative requests, customer billing and payment issues, safety compliance, and branch organization. The Staffing Specialist also builds customer relationships, supports repeat sales and upselling, resolves concerns, conducts job-site visits when needed, and manages associates’ onboarding and assignment success.

The role is based in Tampa, Florida. Work hours may require flexibility and availability in the evenings and weekends as necessary. The position may require driving associates to work locations or visiting customer sites. Salary is $17.00–$20.00 per hour, depending on experience and geographic location.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Reliable transportation.
• Valid driver’s license.
• Ability to meet the physical demands of frequently standing, walking, sitting, talking, and/or hearing for long periods; regularly lifting or moving up to 10 pounds; frequently lifting or moving 25 pounds; and occasionally lifting or moving more than 50 pounds.
• Work authorization in the United States on a full-time basis without requiring employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Become proficient with required operating systems.
• Take and enter inbound orders from new and existing customers.
• Make high-volume outbound calls and send messages through work alert technology to identify qualified workers for orders.
• Use available tools and JobStack dispatches to match qualified associates with open positions.
• Collaborate with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
• Respond to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote safety and take proactive steps to ensure compliance, including required screenings.
• Respond promptly and professionally to questions and concerns by phone, email, chat, or in person, and work toward satisfactory resolution.
• Provide exceptional service to existing and potential customers and associates, building professional relationships with both.
• Proactively contact customers and associates to check satisfaction and respond urgently to their needs.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates appropriately, while observing non-discrimination and protected-class guidelines.
• Conduct job-site visits and check-ins and provide an onsite presence when required.
• Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and usage.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits when required.

Benefits

• Six paid holidays.
• One paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED