Staffing Scheduler – Healthcare / Home Care

Abricare, Inc. • North Kansas City, MO

7d • Onsite

About The Position

The Staffing Scheduler – Healthcare / Home Care is the operational hub for caregiver scheduling and daily service coordination at AbriCare. The role builds and manages caregiver schedules, maintains client coverage, responds to call-outs and last-minute changes, and proactively resolves staffing gaps to ensure continuity of care. Strong workforce scheduling experience is the primary focus; home care or healthcare experience is preferred, but substantial scheduling experience in other complex, high-volume environments is also considered.

The position supports day-to-day branch operations and works closely with the Branch Director, caregivers, clients, and clinical team. Although scheduling is the primary focus, the coordinator is expected to provide direct Personal Care Services when coverage is unavailable. This may include activities of daily living, companionship, meal preparation, light housekeeping, mobility assistance, and other services in the client’s care plan. The role requires flexibility across functions and occasional after-hours coordination for urgent scheduling needs.

Requirements

• High school diploma or GED.
• At least 2 years of staff/workforce scheduling experience involving shift coverage and employee assignments.
• Demonstrated experience managing high-volume schedules, call-outs, open shifts, and last-minute staffing changes.
• Strong organizational, problem-solving, communication, and follow-through skills.
• Experience using scheduling, workforce management, EMR, or similar technology.
• Willingness and ability to provide direct caregiver support when coverage needs arise.
• Workforce scheduling experience is required; patient or appointment scheduling experience is not the focus.

Nice To Haves

• Home care, home health, healthcare staffing, senior living, behavioral health, or other high-volume workforce scheduling experience.
• Experience coordinating a field-based workforce.
• Familiarity with WellSky or a similar scheduling/EMR platform.
• Knowledge of Medicaid, Missouri HCBS programs, MO DHSS systems, or Electronic Visit Verification (EVV).

Responsibilities

• Build, maintain, and adjust client and caregiver schedules using the organization’s EMR system.
• Manage high-volume scheduling activity, including open shifts, call-outs, availability changes, last-minute requests, and urgent coverage needs.
• Proactively identify and resolve coverage gaps before they affect client service.
• Match caregivers to clients based on availability, location, skills, compatibility, preferences, and care requirements.
• Communicate schedules, assignments, and changes promptly to caregivers, clients, and branch leadership.
• Coordinate caregiver coverage across multiple clients, shifts, and competing priorities.
• Partner with the Branch Director and Clinical team to align staffing with client needs and care plans.
• Maintain accurate scheduling and caregiver information in the EMR.
• Provide direct Personal Care Services when coverage is unavailable, including assistance with ADLs, companionship, meal preparation, light housekeeping, mobility assistance, and other care-plan services.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• 6 paid holidays.
• Professional development and training opportunities.
• Opportunity to make a meaningful impact in the local community.
• Competitive hourly compensation, commensurate with experience and qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED