Staffing Scheduler/Coordinator PCA Float Pool BWH

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively. Does this position require Patient Care? No

Requirements

Customer service experience, preferably in a clinical setting.
1-2 years required experience in scheduling, administrative support, receptionist role, or customer service position.
Proficiency in scheduling software and Microsoft Office Suite.
Ability to handle multiple tasks and work in a fast-paced environment.
Ability to collect and analyze information and to devise and develop statistical analyses and reports.

Nice To Haves

Associate's Degree Healthcare Administration preferred
Associate's Degree Related Field of Study preferred
Call Center/high volume practice experience preferred.
Electronic Medical Record Experience preferred
2-3 years preferred experience in scheduling, administrative support, receptionist role, or customer service position.

Responsibilities

Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
Ensures compliance with healthcare regulations, labor laws, and organizational policies.
Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
Utilizes scheduling software and tools to manage and optimize staff schedules.
Provides support and guidance to staff regarding scheduling policies and practices.
Facilitate communication between healthcare staff and management to address scheduling concerns.
Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.