Staff Training Analyst

Poshmark•Redwood City, CA

10h•$95,294 - $134,603

About The Position

As a Staff Training Analyst on Poshmark’s Operations team, you’ll design, develop, and facilitate onboarding and training programs that prepare team members to succeed. You’ll work closely with training and operations leaders to identify training needs and build plans for new hires and tenured team members. The role requires quickly becoming an expert in Poshmark and applying learning and development expertise to help grow the skills of the broader training team. The ideal candidate has hands-on experience developing training materials and facilitating them.

Requirements

5+ years of experience in training, learning and development, or a related role.
Proven experience creating training materials, retention exercises, and learning activities.
Strong knowledge of adult learning principles and how to engage learners in a variety of ways.
Proven experience facilitating training workshops and activities.
A track record of working with complex processes and subjects that require critical thinking.
Project management experience, including taking a project from idea to implementation.
Experience working with a learning management system (LMS).
Experience mentoring and coaching peers, and a desire to grow as a leader.
Critical thinking and strong attention to detail.
Consistent production of high-quality work and strong organizational skills.
Clear and effective written and verbal communication, including the ability to present complex information to a variety of audiences.
Ability to adapt quickly to change and shifting priorities.
A solutions-driven approach and ability to work independently and collaboratively.

Nice To Haves

Experience training in a customer support, operations, or e-commerce environment.

Responsibilities

Independently create and develop training materials, retention exercises, and learning activities.
Partner with stakeholders and subject matter experts to build training programs and calendars, and communicate training expectations to trainees.
Help new hires learn the business and successfully complete onboarding.
Facilitate department-wide training workshops and activities, including ongoing training as team members advance in their roles.
Create a supportive learning environment by providing timely feedback and modeling a growth-oriented coaching approach.
Track trainee progress using lesson completion data, assessments, and report cards, and document training outcomes and observations.
Evaluate training programs and materials against business and process changes, using performance data to identify training gaps.
Stay current on support process updates and common areas of confusion surfaced through audit and QA to inform training content.
Recommend training improvements based on QA scores, feedback, and observations from training sessions.
Keep managers and leads informed about training progress, outcomes, and individual trainee performance.
Review training materials in development and provide feedback to fellow training specialists.
Train and mentor other training specialists in facilitation and learning and development best practices.
Own and report success metrics across new-hire and ongoing training programs, diagnose root causes of metric declines, and make concrete recommendations for content or delivery.