(USA) Staff, Technology Operations

Walmart • Bentonville, AR

1d • Onsite

About The Position

The (USA) Staff, Technology Operations role drives speed improvements across Walmart’s network, ensuring measurable impact on customer experience and business outcomes. This role partners with product, engineering, and operations teams to analyze performance, evaluate network changes, and identify opportunities to improve speed and reliability, especially during peak periods. You will lead cross-functional initiatives using strong program management, data analysis, and financial evaluation to deliver results. Success requires effective stakeholder engagement, clear communication, and the ability to translate insights into action, driving operational excellence and supporting strategic priorities. Our team focuses on enhancing speed improvements and measuring their impact on customer experience and business value. As a technology operations group, we collaborate closely with product, engineering, and store and fulfillment center operations to ensure sustained performance, especially during peak periods. This role supports Walmart’s executive goals by analyzing network changes and valuing future initiatives that drive speed. The team operates with high visibility, applying program management, financial oversight, and stakeholder engagement to deliver measurable results that advance operational excellence and strategic priorities.

Requirements

• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights that drive business decisions.
• Experience working cross-functionally with product, engineering, and operations teams in a fast-paced, high-visibility environment.
• Financial acumen, with experience building business cases, forecasting impact, and evaluating ROI for large-scale initiatives.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau/Power BI) to measure performance and track key metrics.
• Clear and concise communication skills, with the ability to present insights and recommendations to senior leadership.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
• 6 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Partner with product, engineering, and operations teams to identify, prioritize, and implement speed improvement initiatives across stores and fulfillment centers.
• Analyze the impact of network and performance changes on customer experience, using data to quantify improvements in speed, reliability, and satisfaction.
• Build financial models to evaluate the business value of current and future initiatives, ensuring alignment with Walmart’s executive priorities.
• Collaborate with field operations teams to validate real-world impacts of speed improvements and identify additional optimization opportunities.
• Ensure strong stakeholder alignment through regular communication, updates, and executive-ready presentations on progress and results.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level