(USA) Manager, Technology Operations (Last Mile Delivery)

Walmart•Bentonville, AR

3d•Onsite

About The Position

The (USA) Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role involves managing program schedules, budgets, and risk mitigation while fostering collaboration across cross-functional teams. The manager ensures effective communication with stakeholders, monitors project progress, and drives continuous improvement initiatives. By applying strong program and financial management expertise, this position supports operational excellence and delivers measurable business outcomes within a dynamic technology environment. About the team: The Catchment Operations team leads the design, accuracy, and governance of Walmart’s store-to-customer catchment network. This team manages and modernizes catchments across the U.S., shifting from legacy ZIP-based models to dynamic, pixel-level coverage while ensuring compliance with operational and regulatory standards. Their work supports accurate promise fulfillment, flexible sourcing, and efficient last-mile delivery. The team applies strong program and financial management, stakeholder communication, and organizational strategy skills to maintain clean, compliant, and intentional catchments that enhance Walmart’s operational effectiveness and customer experience.

Requirements

Proven expertise in program management, including planning, estimation, monitoring, and control of medium to high-complexity technology projects.
Strong financial management skills with experience in budgeting, cost monitoring, and governance.
Excellent stakeholder communication abilities, capable of influencing and building consensus across teams.
Solid understanding of organizational strategy, business operations, and key performance indicators.
Ability to assess risks and implement mitigation strategies effectively.
Experience leading cross-functional teams and coordinating multiple project modules.
Knowledge of technology landscapes and alignment with strategic objectives.
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Define and manage multiple technology projects within programs, aligning goals and deliverables with strategic objectives.
Assess resource requirements, identify risks, and implement mitigation strategies to ensure successful project completion.
Monitor project progress against milestones, leading cross-functional meetings to address issues and maintain program health.
Oversee budgeting, expenditures, and financial forecasts to support effective governance and cost control.
Build and maintain stakeholder relationships through clear communication and consensus-building.
Drive continuous improvement by analyzing performance data and promoting adoption of new tools and processes.
Provide leadership by mentoring and developing team members while ensuring compliance with company policies.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)