(USA) Manager, Technology Operations

Walmart • Bentonville, AR

3d • Onsite

About The Position

The Platform Stability organization safeguards the core driver experience across every step of the Spark Driver lifecycle—from accepting an order, navigating to stores, shopping, traveling, and completing delivery. When on-trip defects emerge, we ensure they are detected early, diagnosed correctly, sized accurately, and resolved quickly. We serve as the connective tissue between Engineering, Product, Store Ops / tech, Mapping partners, Mission Control, and our 4-in-the-Box (4iTB) decisioning group—ensuring the platform behaves predictably for drivers across every trip, every market, every release. As Manager, Defect Lifecycle Platform Stability, you will lead end to end detection through resolution of high impact on trip defects. You’ll ensure issues are identified early, scoped accurately, investigated with the right evidence, and resolved with clear engineering accountability. The role spans stability issues across the full driver journey—from app launch to successful delivery. This is not a reactive triage role, but a platform stability and system design role, focused on building strong intake, governance, and post release monitoring to prevent repeat defects. You will also apply a driver advocacy lens to feature design and launch readiness to avoid known failure patterns in future releases.

Requirements

• 4+ years experience in platform operations, product operations, quality, navigation/geo services, Shopper experience, or consumer-facing technology environments.
• Strong analytical skills with experience interpreting structured and unstructured signals (GPS telemetry, contact transcripts, VOD summaries, Quantum Metric behavior).
• Deep understanding of defect management systems (Jira, AirTable, TechPod) and operational triage workflows.
• Fluency with app, mapping, routing, or on-trip journey logic—preferably in gig, logistics, delivery, or mobility platforms.
• Excellent written and verbal communication skills, with the ability to simplify technical issues for VP+ audiences
• Cross-functional leadership ability, especially in environments requiring tradeoff alignment between Engineering, Product, Store Tech, and Operations.
• Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• 5 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Own the end‑to‑end defect lifecycle—from signal intake through verified resolution.
• Consolidate and de‑duplicate signals across Mission Control, contacts, dashboards, verbatims, and telemetry; triage issues with clear problem statements and ownership.
• Prioritize defects by severity and impact, maintaining a backlog aligned to trip completion, cancellations, and contact propensity.
• Lead cross‑functional forums to drive decisions, unblock teams, and confirm owners.
• Communicate clearly during high‑impact issues and represent driver friction in product and engineering discussions.
• As the function scales, support hiring and people leadership.
• Support continuous Improvement & System Design

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager