Staff Technical Product Manager - Workshop Operations

Scout Motors • Charlotte, NC

13h • $140,000 - $170,000 • Onsite

About The Position

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager – Workshop Operations, you will lead the strategy and execution of Scout’s digital workshop operations ecosystem, with a strong focus on Mobile Service and Scout’s internal service digital products. This role is critical in the pre–Start of Production phase and is focused on building foundational workshop and third-party integrations from the ground up. Own Scout’s digital products that support Mobile Service management, including fleet management, intelligent dispatching and tracking for an enhanced Scout mobile service experience. You will work closely with Aftersales Business, Retail Operations, and IT to deliver scalable, reliable, and operationally sound solutions across Scout’s direct-to-consumer retail network.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
• Proven success delivering service operations tools or workshop management systems.
• Experience working directly with external technology vendors.
• Strong understanding of distributed system architecture, APIs, cloud-based platforms, and data integration patterns.
• Hands-on experience with REST/SOAP APIs, web services, and structured data exchange.
• Familiarity with DMS platforms, service systems, or technician-facing tools is required.
• Proficiency with Agile tools and methodologies (Jira, Confluence).
• Demonstrated experience delivering 0–1 products or platforms in pre-launch, startup, or transformation environments; comfort building systems and processes before steady-state operations.
• Ability to author detailed technical requirements, integration specifications, and workflows.
• Highly analytical problem solver comfortable with operational complexity.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Data-driven mindset; comfortable working with dashboards, logs, and basic SQL.

Nice To Haves

• MBA or advanced technical degree preferred.
• Automotive aftersales, workshop operations, or Mobile Service experience strongly preferred.

Responsibilities

• Define and Lead Strategy: Own the product vision, strategy, and roadmap for digital workshop operations platforms, centered on mobile service and internal Scout service systems.
• Lead early-stage definition and execution of mobile service ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
• Champion a modern, API-first, data-driven approach to Scout’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for Scout’s direct-to-consumer retail network.
• Be accountable for the mobile service management performance across Scout’s direct-to-consumer retail network, ensuring reliable, consistent service execution at every location.
• Service Operations - Problem Solving: Navigate high levels of ambiguity inherent to 0–1 product development, making informed tradeoffs while requirements, partners, and operational constraints evolve.
• Ensure the quality of the service experience remains both accurate and consistent within mobile service management applications and other Scout systems and product landscape.
• Support operational scalability as Scout’s mobile network grows and Scout processes mature.
• Steer integrations that enable consistent service execution independent of location, reducing operational variability and reliance on manual process differences.
• Lead Product Development: Lead end-to-end product development for mobile service, from initial discovery through delivery and continuous improvement.
• Partner directly with external partners and providers to: Define technical tracking mechanisms, location data frequencies, and ETA calculation logic. Coordinate API performance tuning, version upgrades, and cross-platform mapping compatibility.
• Collaborate with Technical Service, Retails Operations, and IT stakeholders to: Integrate booking constraints, technician availability, mobile capacities, parts readiness, and customer preferences with internal platforms. Enable seamless digital workflows for mobile service technicians and retail customers. Support secure data exchange requirements between vehicle telemetry systems and scheduling databases.
• Translate complex operational workflows and mobile service policies into clear technical requirements, automated scheduling algorithms, and system logic.
• Integration & Technical Ownership: Oversee the design, development, and troubleshooting of Scout internal digital products.
• Ensure smooth data migration, synchronization, and data integrity across all integrated systems.
• Evaluate, document, and optimize integrations using REST APIS, web services, and structured data formats (JSON, XML).
• Define error handling, monitoring, and support processes to minimize operation disruption.
• Collaborate with third-party vendor to resolve defects, validate upgrades, and maintain system performance.
• Stakeholder Relationships: Serve as a trusted technical advisor to internal teams and external partners, translating mobile service needs into scalable technical solutions.
• Work closely with: Retail Operations to ensure systems support real-world service execution. IT & Engineering to align on architecture, security, and platform standards. Technical Service to ensure accurate diagnostics and telemetry workflows.
• Drive alignment across stakeholders on priorities, scope, and delivery timelines.
• Operationalize Products: Lead rollout and adoption of workshop operations capabilities across Scout’s direct-to-consumer retail network.
• Establish operational readiness criteria for new integrations and feature releases.
• Drive Technical Excellence: Partner with Scrum teams to ensure scalable, resilient, and secure integration architectures.
• Establish best practices for API versioning and data validation.
• Proactively identify technical risks, integration gaps, and opportunities to simplify system interactions.
• Ensure solutions meet enterprise security, privacy, and reliability standards.
• Measure Success: Define KPIs related to workshop operations performance, including routing accuracy, data synchronization, integration uptime, and error rates.
• Monitor system health and retailer adoption using dashboards and operational metrics.
• Use feedback from service specialists, technicians, and mobile managers to drive continuous improvement.
• Measure impact on repair cycle time, operational efficiency, and data quality.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior