Technical Product Operations Manager

Team Red Dog•Kirkland, WA

2d•Onsite

About The Position

Team Red Dog is hiring a Technical Product Operations Manager for a client described as a Fortune 50 technology leader and intelligent cloud innovator. The role supports the GPU Deployment Hub, an enterprise application used to manage GPU capacity deployment across Azure’s cloud infrastructure. The position provides hands-on ownership of product operations across the software delivery lifecycle, from requirements gathering and feature definition through testing, production deployment, and ongoing application support. The manager serves as a primary contact for day-to-day application support and works with stakeholders across Cloud Operations + Innovation (CO+I), engineering, Finance, and other business organizations. The role partners with the Product Manager on business priorities and continuous improvement, translating business needs into actionable specifications and coordinating delivery with engineering teams. Work includes backlog and defect management, functional testing, UAT, incident response, release coordination, business reviews, and documentation. This is an onsite W2 contract opportunity in Redmond, Washington, five days per week, Monday through Friday, for 40 hours per week. The contract is expected to run through June 30, 2027, with potential extension up to 18 months total, subject to performance, budget, and client discretion. The stated rate is $62–$65 per hour. Estimated start date: immediately. Applicants must be authorized to work in the U.S. without sponsorship; employment is contingent on successful reference and background checks.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or a related technical or engineering field.
2–4 years of relevant experience in technical product operations, technical program management, business analysis, or enterprise software application support.
Demonstrated understanding of the end-to-end software development lifecycle, including requirements gathering, development, testing, deployment, and production support.
Experience translating business needs into functional requirements, user stories, acceptance criteria, and technical documentation.
Hands-on experience coordinating feature delivery, managing backlogs, tracking defects, and supporting User Acceptance Testing (UAT).
Experience with Azure DevOps (ADO) or comparable software development and work-item tracking platforms.
Experience supporting enterprise applications, troubleshooting user-reported issues, and coordinating production incident resolution.
Ability to collaborate effectively with software engineering teams and business stakeholders in a complex, multi-platform enterprise environment.
Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities and independently drive tasks to completion.
Excellent written and verbal communication skills, including explaining technical concepts to business audiences and translating business requirements for engineering teams.
Authorization to work in the U.S. without sponsorship.

Nice To Haves

Familiarity with Microsoft 365 collaboration tools and enterprise incident management systems.
Experience supporting cloud infrastructure, supply chain applications, or GPU capacity deployment workflows.
Previous experience with Azure, AWS, Google Cloud, or similar enterprise cloud environments.
PMP, PMI, MBA, or other relevant advanced education or professional certification.

Responsibilities

Serve as a primary contact for day-to-day operational support of the GPU Deployment Hub, responding to user inquiries, investigating application issues, and coordinating resolutions with engineering teams.
Gather and document business requirements as functional specifications, user stories, acceptance criteria, and process flows.
Coordinate feature requests and Keep The Business Running (KTBR) activities throughout the software development lifecycle.
Maintain product backlogs using Azure DevOps or similar tools, tracking feature requests, defects, priorities, dependencies, and action items.
Collaborate with software developers, business analysts, and UX teams to align application enhancements with business requirements and user expectations.
Perform initial functional testing and validation in sandbox environments before business UAT.
Coordinate User Acceptance Testing (UAT), including test planning, stakeholder participation, defect tracking, issue resolution, and business sign-off.
Monitor and manage production incidents using IcM or similar systems, including escalation, stakeholder communication, and follow-through.
Support production deployments and release management, including rollout coordination, release communications, and post-deployment validation.
Prepare for and support monthly application business reviews, tracking issues, feature requests, decisions, and follow-up actions.
Partner with business and engineering stakeholders across organizations to identify process improvements, resolve operational challenges, and enhance the user experience.
Maintain accurate documentation and proactively identify risks, blockers, and opportunities to improve product operations and delivery efficiency.