Staff Solutions Architect

Engine

2h • $160,000 - $220,000

About The Position

Engine is hiring a Staff Solutions Architect for its Omni APIs business. Omni gives enterprise travel and fintech platforms programmatic access to Engine’s hotel booking engine. Partners can use Omni Go, a turnkey deep-linking integration that hands checkout to Engine, or a full Omni integration using gRPC or HTTP/JSON, through which they manage shopping, booking, payments, and post-booking themselves.

The Staff Solutions Architect owns partners’ technical success from initial discovery through implementation, launch, and ongoing integration health. The role serves as the primary technical contact for partner teams, advises on the right integration path, troubleshoots issues, and manages multiple concurrent integrations. It also improves implementation speed and partner enablement, and brings field learnings and partner feedback into the Omni product roadmap.

The position works closely with Partnerships, Product, Engineering, and Account Management to increase successful launches, reduce time to go-live, improve integration health, and create useful enablement resources. The company describes a hybrid-hub model, with roles working in an office or fully remotely depending on their needs. Compensation is listed as total OTE of $160,000–$220,000 USD, including estimated variable target; all roles receive equity.

Requirements

• 5+ years of experience in Solutions Architecture, Solutions Engineering, Technical Account Management, or Implementation Engineering for API-based products.
• Fluency with REST or gRPC integrations, including reading API documentation and partner code, making test calls, and independently diagnosing failed requests.
• Working knowledge of at least one programming language sufficient to build sample apps, scripts, and Postman collections.
• Hands-on observability experience with Datadog, Chronosphere, or similar platforms, including dashboards, alerts, and log-based investigation.
• A track record of leading technical integrations with enterprise partners or customers.
• Clear, confident communication with engineers, product managers, and executives, both externally and internally.
• A product mindset and ability to turn partner feedback into well-defined, prioritized requests.
• Strong project management skills across multiple concurrent integrations.
• Experience working directly with Product and Engineering teams.
• Daily, practical use of AI tools.

Responsibilities

• Join discovery calls with Partnerships to advise partners whether Omni Go or full Omni best fits their product, timeline, and engineering capacity.
• Own technical responses to pre-sales API questionnaires and explain current capabilities, roadmap items, and potential workarounds.
• Lead multiple concurrent partner integrations from kickoff through go-live as the primary technical contact for partner engineers, product managers, and executives.
• Guide partners through property content, rate shopping, quoting and booking, cancellations, and post-booking management using gRPC or HTTP/JSON.
• Reproduce and diagnose partner issues independently in sandbox, make implementation progress visible internally, and escalate risks with clear written summaries.
• Build Datadog dashboards and alerts for error rates, latency, and booking success; investigate failed bookings through logs and resolve issues, brief Engineering, or coach partners through remediation.
• Improve implementation playbooks, kickoff templates, go-live checklists, and partner certification.
• Create sample apps, Postman and grpcurl collections, scripts, and internal tools to reduce partner build time.
• Create and improve enablement materials for partner developers, Partnerships, and Account Management, using AI tools to scale documentation, debugging, and enablement while maintaining accuracy.
• Translate partner enhancement requests into clear, prioritized Product input and work with Product and Engineering on roadmap planning.
• Work with Partnerships, Product, Engineering, and Account Management to reduce time to go-live, launch more Omni and Omni Go partners, improve integration health, and deliver useful enablement content.
• Build momentum in the first 3–6 months by owning a portfolio of implementations, streamlining the implementation process, and improving partner enablement materials.

Benefits

• Equity for all employees.
• Some roles are eligible for bonuses or commissions.
• Hybrid-hub model, with office-based or fully remote work environments depending on role needs.
• Competitive base pay tied to role and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed