Staff Software Engineer, Messaging Experience

Braze•Chicago, IL

3d•Hybrid

About The Position

Braze is hiring a Staff Software Engineer for its Messaging Experience team to build, maintain, and evolve Canvas, its flagship product for orchestrating and sending messages to clients worldwide. Canvas provides a visual programming interface for configuring and optimizing messaging across customer audiences, supported by real-time and batch processing, analytics, and automated decision-making. The role bridges the customer-facing dashboard and the orchestration engines that power message delivery. The position combines division-wide technical leadership with hands-on work on critical projects. The engineer partners with engineering managers, technical leads, and senior leadership to guide architecture and quality across a maturing suite of messaging channels and ensure a consistent experience throughout the division. Work includes leading complex cross-team initiatives, improving reliability and operability, mentoring engineers, and building foundational systems and frameworks. The role is hybrid.

Requirements

At least 7 years of software engineering experience, including meaningful experience as a technical leader influencing multiple teams or complex product systems.
Experience building foundational backend systems at scale and working on complex, performant web-based user interfaces.
Comfort working across the full stack, with experience in Ruby on Rails and proficiency in modern frontend environments such as TypeScript and React.
Experience designing and shipping foundational infrastructure, including frameworks, libraries, or platform services used by many engineers.
Strong architectural judgment, including knowing when to invest in abstraction, when to keep solutions simple, and how to make technical decisions that support a maturing product suite.
Effective communication and mentoring skills, including the ability to explain technical debt as business risk and provide clear technical direction.
Track record of identifying high-leverage work, building consensus across teams, and completing projects with minimal direction amid ambiguity.

Nice To Haves

Experience building or maintaining shared component libraries or design-system primitives.
Experience with real-time systems or event-driven architectures related to message orchestration.
Experience with developer-experience tooling such as code generation, scaffolding, or CI/CD for large-scale codebases.
Experience maturing a product from early stage to enterprise scale while maintaining developer velocity.

Responsibilities

Partner on the division’s technical vision and quality bar.
Drive architectural direction, define best practices, and help teams resolve persistent quality and technical debt issues.
Lead large, ambiguous, cross-team projects from problem framing and design through implementation, rollout, and operational support.
Help teams evolve their technology stacks and foundational primitives to support more sophisticated marketing use cases and maturing messaging channels.
Mentor engineers at all levels; simplify complex problems, connect technical choices to business outcomes, and raise standards through code reviews, architecture reviews, and pairing.
Improve observability and error handling across dashboard and delivery layers, advocate for incremental rollouts, and reduce division-wide incidents.
Design and build foundational systems and frameworks that multiply engineering effectiveness.
Develop shared frameworks for orchestration tools to provide a consistent experience across messaging channels.
Evolve the dashboard to support real-time feedback and sophisticated workflows for building, testing, launching, and analyzing user journeys.
Build platforms and code-generation tooling that help teams automate delivery of sophisticated user journeys.

Benefits

Competitive compensation that may include equity.
Equity grants of restricted stock (RSUs).
Retirement plans and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive medical, dental, vision, life, and disability benefits.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.