Staff Software Engineer, Messaging Experience

Braze•Austin, TX

3d•Hybrid

About The Position

Braze is seeking a Staff Engineer for its Messaging Experience team to build, maintain, and evolve Canvas, its flagship product for orchestrating and sending messages to clients worldwide. Canvas provides a visual programming interface for targeting and tuning customer messaging. The product relies on sophisticated real-time and batch processing to deliver analytics, automated decision-making, and customer engagement capabilities. The role bridges the customer-facing dashboard and the underlying orchestration engines. It combines division-wide technical leadership with hands-on work on critical projects. The Staff Engineer partners with engineering managers, technical leads, and senior leadership to guide architecture and deliver a consistent, high-quality experience across the division. The engineer will help develop shared orchestration frameworks, evolve the dashboard to support real-time feedback and sophisticated user journeys, and build platforms and code-generation tools that help teams automate delivery. Staff Engineers are expected to design and build foundational systems and frameworks that multiply the organization's engineering capabilities.

Requirements

At least 7 years of software engineering experience, including meaningful experience as a technical leader influencing multiple teams or complex product systems.
Experience building foundational backend systems at scale and working on complex, performant web-based user interfaces.
Comfort working across the full stack.
Experience with Ruby on Rails and proficiency in modern frontend environments, including TypeScript and React.
Experience designing and shipping foundational infrastructure, such as frameworks, libraries, or platform services used by many engineers.
Strong architectural judgment, including knowing when to invest in abstraction, when to keep solutions simple, and how to make technical bets that support a maturing product suite.
Effective communication and mentoring skills, including the ability to translate technical debt into business risk and elevate engineers through coaching and clear technical vision.
Track record of identifying high-leverage work, building consensus across teams, and driving projects to completion with minimal direction amid ambiguity.

Nice To Haves

Experience building or maintaining shared component libraries or design-system primitives.
Experience with real-time systems or event-driven architectures related to message orchestration.
Experience with developer-experience tooling such as code generation, scaffolding, or CI/CD for large-scale codebases.
Experience maturing a product from early stage to enterprise scale without losing developer velocity.

Responsibilities

Partner on the division's technical vision and quality bar.
Drive architectural direction, define best practices, and help teams resolve persistent quality and technical-debt issues.
Lead large, ambiguous, cross-team projects from problem framing and design documentation through implementation, rollout, and operational support.
Help teams evolve their technology stacks and foundational primitives to support more sophisticated marketing use cases and maturing messaging channels.
Mentor engineers at all levels by simplifying complex problems, connecting technical decisions to business outcomes, and contributing through code reviews, architecture reviews, and pairing.
Improve reliability and operability by strengthening observability and error handling across dashboard and delivery layers, advocating for incremental rollouts, and reducing division-wide incidents.
Design and build foundational systems and frameworks as a hands-on contributor.
Develop shared frameworks for orchestration tools to provide a consistent experience across messaging channels.
Evolve the dashboard to support real-time feedback and automated flows for building, testing, launching, and analyzing user journeys.
Build platforms and code-generation tooling that help teams automate delivery of sophisticated user journeys.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.