Staff Reliability Engineer - Veza

ServiceNow•Minneapolis, MN

14h

About The Position

Veza, now part of ServiceNow, is seeking a Staff Site Reliability Engineer to lead critical infrastructure initiatives and advance reliability across its identity security platform. The role involves independently addressing complex and ambiguous technical challenges, architecting and deploying scalable solutions for cloud-premises and SaaS customers, and driving SRE practices across the organization. The engineer will respond to incidents, lead root-cause analysis, build operational automation, and participate in an on-call rotation. The position works closely with Engineering, Product, and Customer Success teams to align reliability work with business objectives and influence technical decisions. It also has a customer-facing component: providing advanced support, helping enterprise customers with deployment and integration challenges, conducting technical onboarding, and creating documentation and runbooks. The engineer will mentor colleagues and foster reliability, operational excellence, and continuous improvement. The posting gives a base salary range of $131,600–$230,300, plus equity when applicable, variable or incentive compensation, and benefits. Compensation varies according to qualifications, skills, competencies, and work location.

Requirements

BS degree in Computer Science or a related field, or equivalent practical experience.
At least 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
Track record leading large-scale, cross-team infrastructure projects from conception through production.
Ability to work autonomously on ambiguous projects with tight deadlines.
At least 5 years of experience with AWS, including VPC, EC2, RDS, EKS, CloudFormation, and cloud automation.
Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
Strong experience with GitOps, distributed version control, and CI/CD pipelines.
Proficiency with monitoring tools such as Prometheus, Grafana, and DataDog.
Strong programming or scripting skills in Python, Go, and Bash for automation.
Deep understanding of distributed systems, microservices, and reliability patterns.
Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, or FedRAMP Moderate/High) through an audit cycle.
Exceptional ability to explain complex technical concepts to diverse audiences.
Track record of driving technical change across organizational boundaries and delivering multiple complex projects under tight deadlines.
Strong customer service orientation, with patience and empathy.
Thrives in ambiguous environments, makes progress without perfect information, and demonstrates a hands-on, action-oriented approach.
Low ego, high intellectual curiosity, comfort working across time zones, and a strong ownership mentality.

Nice To Haves

Experience with Bazel and CueLang.

Responsibilities

Lead enterprise-wide reliability and infrastructure projects across multiple teams.
Navigate ambiguous technical problems and deliver solutions under tight deadlines.
Architect and deploy solutions for cloud-premises and SaaS customers at scale.
Drive technical innovation and establish SRE best practices across the organization.
Respond to critical incidents, lead root-cause analysis, and implement long-term resolutions.
Develop automation to streamline operations and reduce manual workload.
Participate in the on-call rotation and ensure effective incident handoffs and documentation.
Partner with Engineering, Product, and Customer Success to align reliability goals with business objectives.
Explain complex technical concepts to technical and non-technical audiences, including executives.
Influence technical decisions across teams and build consensus for new tools, processes, and architectural patterns.
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting.
Work with customer technical teams to resolve deployment, configuration, and integration challenges.
Conduct technical onboarding and advise customers on platform architecture and best practices.
Create customer-facing documentation, troubleshooting guides, and runbooks.
Lead customer calls and technical discussions as a trusted advisor.
Mentor SRE and engineering team members and foster reliability, operational excellence, and continuous improvement.