Staff Reliability Engineer - Veza

ServiceNow•Minneapolis, MN

1d•$131,600 - $230,300

About The Position

Veza is seeking a Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive reliability innovation. The role involves independently navigating complex and ambiguous technical challenges, architecting scalable solutions for cloud-premises and SaaS customers, and delivering results under tight deadlines. The engineer will work cross-functionally with Engineering, Product, and Customer Success teams and provide technical leadership to enterprise customers. Veza is part of ServiceNow, combining the scale and resources of an enterprise platform company with the product velocity and mission-driven focus of a security innovator.

Requirements

Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
At least 7 years in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
Track record leading large-scale, cross-team infrastructure projects from conception to production.
Ability to work autonomously on ambiguous projects with tight deadlines.
At least 5 years of experience with AWS, including VPC, EC2, RDS, EKS, CloudFormation, and cloud automation.
Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
Strong experience with the GitOps model, distributed version control, and CI/CD pipelines.
Proficiency with monitoring tools such as Prometheus, Grafana, and DataDog.
Strong programming or scripting skills in Python, Go, and Bash for automation.
Deep understanding of distributed systems, microservices, and reliability patterns.
Hands-on experience with at least one major compliance framework (SOC 1/2, ISO 27001, or FedRAMP Moderate/High) through an audit cycle.
Ability to articulate complex technical concepts to diverse audiences and drive technical change across organizational boundaries.
Experience delivering multiple complex projects under tight deadlines.
Strong customer service orientation, patience, and empathy.
Thrives in ambiguity, takes ownership, and makes progress without perfect information.
Hands-on, action-oriented approach; low ego and high intellectual curiosity.
Comfort working across time zones.

Nice To Haves

Experience with Bazel and CueLang.

Responsibilities

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy.
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines.
Architect and deploy solutions for cloud-premises and SaaS customers at scale.
Drive technical innovation and establish SRE best practices across the organization.
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
Develop automation to streamline operations and reduce manual workload.
Participate in an on-call rotation and ensure effective incident handoff and documentation.
Partner with Engineering, Product, and Customer Success to align reliability goals with business objectives.
Communicate complex technical concepts to technical and non-technical audiences, including executives.
Influence technical decisions across teams and build consensus for new tools, processes, and architectural patterns.
Provide tier 2/3 technical support to enterprise customers and work with their technical teams on troubleshooting, deployment, configuration, and integration challenges.
Conduct technical onboarding and advise customers on platform architecture and best practices.
Create customer-facing documentation, troubleshooting guides, and run-books.
Lead customer calls and technical discussions as a trusted advisor.
Mentor SRE and engineering team members and foster reliability, operational excellence, and continuous improvement.