Senior Reliability Engineer - Veza

ServiceNow•Minneapolis, MN

2d•$114,700 - $195,000

About The Position

Veza, now part of ServiceNow, is seeking a Senior Reliability Engineer to lead critical infrastructure initiatives and improve reliability across the organization. The role involves architecting and deploying scalable solutions for cloud-premises and SaaS customers, working autonomously through complex and ambiguous challenges, and delivering results under tight deadlines. The engineer will establish SRE practices, respond to critical incidents, develop operational automation, and lead compliance-focused infrastructure work. The position also includes cross-functional collaboration, technical leadership with enterprise customers, and mentoring engineering colleagues.

Requirements

U.S. citizenship; the role requires or may require federal security clearance.
Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
At least 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
Proven record of leading large-scale, cross-team infrastructure projects from conception to production.
Ability to work autonomously on ambiguous projects with tight deadlines.
Hands-on experience with compliance frameworks such as SOC 1/2, ISO 27001, and FedRAMP Moderate/High, including infrastructure automation for control implementation and continuous audit evidence collection.
At least 5 years of experience with AWS, including VPC, EC2, RDS, EKS, CloudFormation, and cloud automation.
Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
Strong experience with GitOps, distributed version control, and CI/CD pipelines.
Proficiency with monitoring tools such as Prometheus, Grafana, and DataDog.
Strong programming and scripting skills in Python, Go, and Bash for automation and code reading.
Deep understanding of distributed systems, microservices, and reliability patterns.
Experience implementing compliance-as-code patterns and automated compliance scanning and remediation.
Ability to articulate complex technical concepts to diverse audiences and drive technical change across organizational boundaries.
Track record of delivering multiple complex projects under tight deadlines.
Strong customer service orientation, patience, and empathy.
Ability to make progress in ambiguous environments without perfect information.
Hands-on, action-oriented approach, low ego, intellectual curiosity, and strong ownership mentality.
Comfort working across time zones and managing ambiguity in regulatory environments and compliance requirements.

Nice To Haves

Experience with Bazel and CueLang.

Responsibilities

Lead enterprise-wide reliability and infrastructure projects across multiple teams.
Architect and deploy solutions for cloud-premises and SaaS customers at scale.
Drive technical innovation and establish SRE best practices.
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
Develop automation to streamline operations and reduce manual workload.
Participate in the on-call rotation and ensure effective incident handoff and documentation.
Lead compliance-focused infrastructure initiatives and partner with Security teams to implement controls across cloud environments.
Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives.
Communicate complex technical concepts to technical and non-technical audiences, including executives.
Influence technical decisions across teams and drive adoption of tools, processes, and architectural patterns.
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting.
Work with customer technical teams to resolve deployment, configuration, and integration challenges.
Conduct technical onboarding and advise customers on platform architecture and best practices.
Create customer-facing documentation, troubleshooting guides, and run-books.
Lead customer calls and technical discussions as a trusted advisor.
Mentor SRE and engineering team members and promote reliability, operational excellence, and continuous improvement.