Senior Reliability Engineer

ServiceNow•Santa Clara, CA

20h•$146,200 - $255,900

About The Position

Join ServiceNow to build the next generation of cloud-native reliability, release, and test platforms. These platforms enable engineering excellence, developer productivity, and high-confidence releases through automation, observability, and AI-driven operations. The role involves developing and operating cloud-native engineering platforms, release and test environments, automated validation capabilities, and Kubernetes-based infrastructure. You will partner with engineering teams, contribute to architecture and technical decisions, mentor engineers, and promote reliability, automation, operational excellence, and continuous improvement.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as through AI-powered tools, workflow automation, AI-driven insights, or exploration of AI's potential impact.
At least 3 years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Software Engineering, or Infrastructure Engineering with a bachelor's degree, or equivalent experience.
Hands-on Kubernetes experience across cluster operations, networking, storage, security, autoscaling, and multi-cluster environments.
Experience building and operating cloud-native platforms that support scalable, highly available services.
Experience integrating Kubernetes with CI/CD, GitOps, automated test pipelines, deployment validation, and cloud-native deployment workflows.
Experience designing and implementing automation to improve developer productivity, release quality, and operational efficiency.
Experience with progressive delivery practices, including canary deployments, feature flags, automated rollback, and deployment verification.
Experience with chaos engineering, resilience testing, disaster recovery, and reliability validation.
Strong software engineering skills, including hands-on experience designing, developing, testing, and debugging applications using Python, Go, Java, or Ruby.
Strong understanding of observability, monitoring, SLI/SLOs, incident management, and production operations for distributed systems.
Ability to solve complex technical problems, drive projects independently, and collaborate across engineering teams.
Ability to thrive in fast-paced, ambiguous environments with ownership, bias for action, continuous learning, and an interest in automation.
Intellectual curiosity, low ego, and ability to collaborate with globally distributed teams.

Nice To Haves

Experience using AI-assisted engineering for intelligent testing, release risk analysis, incident diagnostics, or operational automation.
Experience with observability and monitoring platforms for applications, services, and distributed systems at scale.
Experience with DevOps automation, CI/CD pipelines, GitOps, and Agile practices using tools such as GitLab CI/CD, Argo CD, or Flux.
Experience building and maintaining enterprise-scale test automation frameworks using Playwright, Selenium, Cypress, REST Assured, PyTest, JUnit/TestNG, or equivalent.
Experience with test orchestration, intelligent regression testing, test impact analysis, flaky test detection, parallel execution, and test data management.
Experience with service virtualization, contract testing, synthetic testing, and developer self-service engineering platforms.
Experience with Infrastructure as Code and configuration management tools such as Ansible, Terraform, or equivalent.
Experience with the Kubernetes ecosystem, including Helm, Argo Workflows, Kustomize, Istio/Linkerd, Gateway API/Ingress, Prometheus, OpenTelemetry, and container runtime technologies.
Experience operating Kubernetes platforms across public cloud providers, including AWS (EKS), Azure (AKS), and Google Cloud (GKE).
Experience implementing progressive delivery practices, including canary deployments, feature flags, deployment verification, and automated rollback.
Familiarity with AI-assisted engineering, intelligent testing, operational automation, or cloud-native engineering platforms.

Responsibilities

Design, build, and operate cloud-native engineering platforms for software validation, release validation, and production readiness.
Design and maintain production-like release and test ServiceNow environments that improve release confidence and deployment readiness.
Build and integrate automated test pipelines, observability, reliability signals, deployment intelligence, and quality gates into CI/CD workflows.
Develop automation solutions that improve engineering productivity, streamline operations, and reduce manual toil through shift-left engineering practices.
Build reusable frameworks, self-service engineering environments, test data management, mock services, and developer productivity tooling.
Design and enhance Kubernetes-based platforms supporting scalable test infrastructure, release automation, cloud-native workloads, and developer self-service.
Implement automated validation for failure detection, deployment verification, policy enforcement, security checks, resilience testing, and operational health assessments.
Resolve complex platform, infrastructure, and networking challenges through software engineering, systems design, and automation.
Partner with engineering teams to improve platform reliability, release quality, cloud-native adoption, and engineering best practices.
Participate in architecture reviews, technical design discussions, and implementation of scalable, automation-first engineering solutions.
Influence technical decisions through engineering execution, collaboration, and delivery of high-quality platform capabilities.
Mentor engineers through technical guidance, code reviews, knowledge sharing, and engineering best practices.
Foster a culture of reliability, automation, operational excellence, continuous improvement, and customer-focused engineering.