Senior Reliability Engineer - Veza

ServiceNow•Minneapolis, MN

About The Position

Veza, now part of ServiceNow, is seeking a Site Reliability Engineer to lead critical infrastructure initiatives and improve reliability across the organization. The role involves architecting and deploying scalable infrastructure for cloud-premises and SaaS customers, leading cross-team projects, establishing SRE practices, and delivering solutions in ambiguous problem spaces and under tight deadlines. The engineer will respond to critical incidents, lead root-cause analysis, automate operational work, participate in an on-call rotation, and drive compliance-focused infrastructure initiatives with Security teams. The position works closely with Engineering, Product, Customer Success, Security, and enterprise customers. It includes providing advanced technical support, advising customers on deployments and platform architecture, leading technical discussions, and creating customer-facing documentation. The engineer will also mentor colleagues and foster a culture of reliability, operational excellence, and continuous improvement.

Requirements

U.S. citizenship; the role requires or may require federal security clearance.
Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
At least 7 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
Demonstrated success leading large-scale, cross-team infrastructure projects from conception through production.
Ability to work autonomously on ambiguous projects with tight deadlines.
Hands-on experience with compliance frameworks such as SOC 1/2, ISO 27001, and FedRAMP Moderate/High, including infrastructure automation for control implementation and continuous audit evidence collection.
At least 5 years of experience with AWS, including VPC, EC2, RDS, EKS, CloudFormation, and cloud automation.
Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
Strong experience with GitOps, distributed version control, and CI/CD pipelines.
Proficiency with monitoring tools such as Prometheus, Grafana, and DataDog.
Strong programming and scripting skills in Python, Go, and Bash for automation and code comprehension.
Deep understanding of distributed systems, microservices, and reliability patterns.
Ability to articulate complex technical concepts to diverse audiences.
Track record of driving technical change across organizational boundaries and delivering complex projects under tight deadlines.
Strong customer-service orientation, patience, and empathy.
Ability to make progress without perfect information and to work across time zones.
Self-motivation, ownership, a hands-on approach, bias for action, low ego, and intellectual curiosity.
Comfort managing ambiguity in regulatory environments and compliance requirements.

Nice To Haves

Experience with Bazel and CueLang.
Experience implementing compliance-as-code patterns and automated compliance scanning and remediation.

Responsibilities

Lead enterprise-wide reliability and infrastructure projects across multiple teams.
Architect and deploy scalable solutions for cloud-premises and SaaS customers.
Drive technical innovation and establish SRE best practices across the organization.
Respond to critical incidents, lead root-cause analysis, and implement long-term resolutions.
Develop automation to streamline operations and reduce manual work.
Participate in the on-call rotation and ensure effective incident handoffs and documentation.
Lead compliance-focused infrastructure initiatives and partner with Security teams to implement controls across cloud environments.
Coordinate with Engineering, Product, and Customer Success to align reliability goals with business objectives.
Communicate technical concepts to technical and non-technical audiences, including executives.
Influence technical decisions and drive adoption of tools, processes, and architectural patterns across teams.
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting.
Work with customer technical teams to resolve deployment, configuration, and integration challenges.
Conduct technical onboarding and advise customers on platform architecture and best practices.
Create customer-facing documentation, troubleshooting guides, and runbooks.
Lead customer calls and technical discussions as a trusted advisor.
Mentor SRE and engineering team members and promote reliability, operational excellence, and continuous improvement.