Staff Services Officer III/HR Liaison

Texas Health & Human Services Commission•San Antonio, TX

2d•$5,750 - $6,336•Hybrid

About The Position

The Texas Center for Infectious Disease (TCID), within the Division for Regional and Local Health Operations, is seeking an organized and motivated Staff Services Officer III. TCID is an acute care hospital that provides medical, behavioral, and social treatment for complex cases of certain infectious diseases. Under the limited supervision of the Hospital Superintendent, this senior-level role provides administrative and human resources consultation, guidance, support, and technical assistance to management and hospital staff on sensitive and confidential matters. The position oversees human resources and records-management functions, serves as TCID’s credentialing office for healthcare professionals, and acts as a liaison between TCID and other DSHS and HHS areas. It also supports compliance with HHS and DSHS administrative policies, maintains criminal background-check processes and records, and prepares and reviews correspondence and reports. The role may require flexibility in work hours, overtime, extended hours, or an alternate shift or location during disaster response, strategic initiatives, recovery, or Continuity of Operations activation. The employee must perform assigned duties while wearing required respiratory protective equipment.

Requirements

Administrative support experience.
At least two years of professional experience working effectively with senior management or executive leadership.
At least two years of experience implementing and maintaining highly confidential records systems.
Experience preparing complex correspondence, documents, or reports.
Experience coordinating, delegating, and tracking assignments through completion.
Knowledge of HHS and DSHS human resources policies and procedures.
Knowledge of email, word-processing, spreadsheet, and database programs.
Knowledge of human resources administration, training techniques, and modern office practices.
Skills in human resources and office management, organization, time management, planning, problem-solving, procedure development, and effective oral and written communication.
Ability to exercise discretion, maintain confidentiality, and use sound independent judgment.
Ability to plan and coordinate the work of others, establish goals and objectives, devise solutions to administrative problems, and develop and evaluate administrative policies and procedures.
Ability to facilitate meetings and projects, work effectively with teams, manage and consolidate information, and handle competing priorities under pressure and short deadlines.
Ability to interpret and follow agency policies, perform complex problem-solving, make operational decisions, and prepare comprehensive, accurate reports.
Pass a fingerprint criminal background check, pre-employment drug screen, and required registry checks.
Be at least 18 years of age to be considered for employment at a state-operated facility.
Perform assigned duties while wearing required respiratory protective equipment.

Nice To Haves

Graduation from an accredited four-year college or university with major coursework in human resources, public administration, business administration, or a related field; relevant work experience and education may be substituted for one another.

Responsibilities

Provide administrative and human resources consultation, guidance, support, and technical assistance to management and hospital staff on sensitive and confidential matters, including personnel and hiring actions, onboarding, promotions and demotions, compensation, position descriptions, reclassification or audit requests, performance evaluations, employee conduct, disciplinary actions, complaints, and grievances.
Serve as the lead administrative and HR liaison with the RLHO Division Office and support adherence to internal Division policies and procedures.
Oversee human resources records management and maintain personnel records in accordance with agency records-management policies.
Serve as the credentialing office for TCID healthcare professional staff and coordinate with internal and external healthcare agencies to keep credentials current.
Coordinate with HHS Human Resources and the Office of General Counsel on processes and procedures.
Research, interpret, and provide policy analysis on HHS and DSHS administrative policies and procedures.
Adapt existing procedures or develop new procedures to meet TCID operating needs; develop internal policies, procedures, and job aids for the leadership team.
Provide voluntary training opportunities for TCID staff to promote leadership qualities.
Serve as backup to the executive secretary and timekeeper as needed.
Prepare and review correspondence and reports, including memorandums, suspense assignments, legislative inquiries, and responses to internal and external inquiries and information requests.
Delegate, direct, and track assignments through completion; consolidate final responses and ensure memorandums and reports meet agency standards.
Prepare routine correspondence and reports, including organizational charts and staffing and vacancy reports.
Maintain criminal background-check processes, policies, and associated records.
Attend work regularly, perform other assigned duties, and participate in disaster response, local or strategic initiatives, recovery, or Continuity of Operations activation as needed.