INFORMATICS LIAISON STAFF

Covenant Health•Knoxville, TN

20h

About The Position

Under general supervision, the Informatics Liaison is the principal contact for providers and clinicians who access Covenant networks and systems. The role supports physicians, mid-level providers, and clinicians so they have the tools and knowledge to use current and future clinical applications productively and efficiently. As a representative of the Clinical Informatics Team, the liaison coordinates and implements facility-based education and support. The role may serve a specific facility or practice, or multiple venues across a geographic zone. The position also supports virtual health visits, including scheduling coordination, technical management, device and inventory management, and data capture. The liaison provides at-the-elbow support during working hours, may provide on-call support as needed, and participates in projects and quality improvement activities.

Requirements

At least three years of experience in Information Systems or three years in a relevant functional area.
Demonstrated understanding of technical computer operations in a client/server environment for assigned applications.
Professional or clinical licensure, such as RN or ARRT, is required based on assigned applications.
Education must be sufficient to meet the standards for any required license or certification.

Responsibilities

Train and provide continuing education on clinical workflow applications, related software and processes, including features, functions, reports, and system capabilities and limitations.
Understand clinical needs, practice patterns, and workflows in hospital and practice settings; analyze workflows and recommend quality improvements.
Perform preventative maintenance on equipment related to clinical access and coordinate operations of assigned applications.
Determine root causes of application problems, coordinate solutions with appropriate teams, and document resolutions.
Act as an interface among users, systems programming, and operations teams; represent provider and clinical needs and route complaints and concerns to appropriate departments.
Monitor and communicate trends and issues affecting application usage and devise improvements to current procedures.
Complete paperwork and documentation for requests and incident resolutions, and report activities regularly.
Assist with testing clinical systems for facility-specific requirements and recommend practice changes that improve implementation, maintenance, and support of equipment and software.
Promote technological and system security, and ensure users understand and follow required security procedures.
Provide at-the-elbow technology and application support to facility-based providers during working hours; understand user security and business needs and implement appropriate solutions.
Provide hands-on support for moderate technical troubleshooting and coordinate resolution with the appropriate technical area, staff, or vendor.
Gather information and follow up on requests and incidents; research user requirements and educate users about relevant system features and functions.
Communicate effectively with clinical and information technology personnel; participate in IT meetings and give presentations as requested.
Build strong working relationships across a range of personality types and contribute to team goals.
Provide on-call support as needed.
Assist with scheduling and coordination of virtual health visits with patients and clinicians, and provide technical management of those visits.
Manage devices and inventory associated with informatics and virtual health assets.
Facilitate data capture and management related to virtual visits, including charge capture.
Communicate regarding process improvement and customer and provider satisfaction.
Participate in special projects as needed; follow policies, procedures, and safety standards; complete required annual education; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.