Staff Sales Operations Analyst

Dexcom • Remote California, CA

6d • $116,600 - $194,400 • Remote

About The Position

The Staff Sales Operations Analyst role operates under the umbrella of the Global Sales Operations, supporting Dexcom’s field sales. The primary responsibility of the role is enabling the business to achieve efficiency and optimization with regards to Dexcom’s Commercial Platforms. You will provide hands-on support for Dexcom’s Commercial Platforms, primarily Veeva Vault CRM, ensuring systems operates effectively and aligns with business needs. You will be responsible for maintaining high standards of quality, driving strategic projects, and identifying process efficiencies that support business growth. This role will partner closely with cross-functional teams, including IT and Marketing, as well as global partners, to define requirements, manage initiatives from planning through execution, communicate progress, and deliver timely, successful outcomes.

Requirements

• 8+ years of experience in commercial operations, sales operations, CRM administration, sales effectiveness, business systems support, project management, or a related field.
• Hands-on experience supporting and enhancing CRM platforms, preferably Veeva CRM, including configuration, user support, process optimization, and cross-functional solution delivery.
• Demonstrated ability to collaborate and influence multiple cross-functional stakeholders, including business, technical, compliance, and global partners, to drive aligned and scalable outcomes.
• Strong attention to quality, accuracy, timeliness, and data integrity across system support, project execution, documentation, and ongoing operational processes.
• Proven success translating business needs into clear requirements, actionable plans, and well-executed CRM enhancements or technology initiatives.
• Excellent communication, facilitation, and presentation skills, with the ability to build consensus, lead discussions, and support stakeholders across functions, regions, and seniority levels.

Responsibilities

• Provide Veeva Vault CRM support for both US and international markets, partnering with regional and global stakeholders to support local environments, align on business requirements, and ensure consistent, high-quality execution across geographies.
• Partner closely with cross-functional stakeholders including IT, Sales, Marketing, Compliance, Payor Services, Data Sciences, and global partners to gather requirements, prioritize enhancements, and deliver scalable CRM solutions.
• Lead workshops, listening sessions, and user feedback forums to identify opportunities for process improvement, increased efficiency, and better user experience.
• Support and enhance key Veeva CRM capabilities, including CLM, Approved Email, Speaker Programs, Sampling, and related modules, to improve field execution and customer engagement.
• Demonstrated ability to run reports, analyze outputs, and use insights to support business decisions, monitor performance, and improve operational effectiveness.
• Drive timely execution of CRM initiatives and projects from discovery and design through implementation, testing, deployment, and post-launch support.
• Co-lead CRM governance processes to ensure alignment between business objectives, compliance requirements, and technical execution.
• Develop and maintain training materials, onboarding resources, job aids, and end-user support documentation to drive adoption and effective system usage across field teams.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior