Analyst, Sales Operations
About The Position
About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Sales Operations team at SpotOn comprises enthusiastic individuals dedicated to making a meaningful impact. We foster a culture of mutual support and encouragement, welcoming challenges and holding each other to high standards. Our commitment to teamwork, collaboration, and expertise drives us to continuously push boundaries and strive for excellence. This position follows a hybrid work schedule in accordance with the Company’s in-office work policy.
Requirements
- 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, Lead Management, or a related analytical role.
- Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
- Experience working in Salesforce and building reports and dashboards.
- Strong proficiency in SQL for complex data extraction and manipulation; experience with Python or R for statistical analysis and modeling strongly preferred.
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Excellent communication and cross-functional collaboration skills.
- Hands-on experience with data science techniques including predictive modeling, clustering, regression analysis, and feature engineering applied to business or marketing datasets.
- Comfortable working with large, messy datasets — skilled at data wrangling, cleansing, and transforming raw data into analysis-ready formats.
- Active user of AI tools (e.g., ChatGPT, Copilot, or similar LLMs) to enhance productivity — from drafting analyses and summarizing data to writing code and automating repetitive tasks.
- Experience with BI and data visualization platforms (e.g., Tableau, Looker, Power BI, or similar) and the ability to build intuitive dashboards for non-technical stakeholders.
- Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
Nice To Haves
- Experience with Python or R for statistical analysis and modeling strongly preferred.
Responsibilities
- Own lead data health in Salesforce, including deduplication, enrichment, data integrity, and ongoing CRM hygiene.
- Build and maintain reporting that provides visibility into lead quality, sales follow-up, and lead management effectiveness.
- Translate complex data and model outputs into clear, actionable recommendations that improve lead performance, sales efficiency, and strategic decision-making.
- Measure the effectiveness of lead management initiatives and recommend optimizations based on performance data.
- Partner with stakeholders to improve how leads are identified, prioritized, and worked across the organization.
- Leverage Salesforce, SQL, and automation tools to streamline lead management processes and reduce manual work.
- Integrate AI-powered tools and automation workflows to reduce manual data work, improve process reliability, and enable faster, more scalable operations.
- Apply statistical modeling, segmentation analysis, and predictive analytics to identify trends in lead behavior, conversion likelihood, and pipeline health.
- Leverage AI and large language model (LLM) tools to accelerate data analysis, automate insight generation, and surface anomalies or patterns at scale.
Benefits
- Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
- HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year to assist with your professional development
- Employee Resource Groups to build community and inclusion at work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
