Staff Relations Support Manager - Temporary
About The Position
This Staff Relations Manager Support – Temporary role reports to the Senior Staff Relations Manager and works alongside a dynamic team at The Cheesecake Factory Corporate Support Center in Calabasas Hills, CA. In this role, you will play an integral part in supporting workplace investigations related to harassment, discrimination, and other employee relations concerns by conducting interviews, gathering and analyzing information, and assisting with case management through EthicsPoint. You will also draft, review, and refine investigation reports, policies, and other compliance-related documentation while providing additional support to Operations to help ensure Staff Relations coverage during non-working hours and weekends.
Requirements
- 3+ years of experience in workplace investigations.
- Human Resources practices and experience.
- Basic knowledge of employment law.
- Microsoft Office proficiency.
- Must possess the ability to work independently with little supervision.
- Bilingual in Spanish
- Excellent communication, both verbal and written.
- Must be a team player.
Nice To Haves
- HR Leadership role over more 2 or more functions.
- PHR/SPHR preferred.
- HR Experience in the restaurant/hospitality industry.
Responsibilities
- Support the Staff Relations team by conducting comprehensive investigations into workplace concerns, ensuring a fair and impartial process.
- Facilitate structured and objective interviews with both managers and staff members to gather relevant information and assess concerns.
- Respond promptly and professionally to employee inquiries and complaints, providing guidance and resolution in alignment with company policies and best practices.
- Ensure accurate and detailed documentation of both informal inquiries and formal investigations, maintaining compliance with legal and organizational standards.
- Assist in fostering and upholding company culture, values, and workplace expectations through proactive engagement and policy enforcement.
- Accurately input case notes, upload relevant attachments, and maintain comprehensive case records within the EthicsPoint system.
- Ensure cases are processed efficiently and closed within appropriate timeframes to support a responsive and effective Staff Relations function.
- Exhibit the highest level of integrity, discretion, and professionalism when handling sensitive employee matters and confidential information.
Benefits
- Sick Time (In locations where required)
- Medical Plan Available (Must meet service and hours requirement)
- 25%-35% discount when dining as a guest
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
