Warehouse Relations Support

Liberty Pumps Inc. • Bergen, NY

3d • $20 - $21

About The Position

Warehouse Relations Support is a customer service and data-entry-focused position. The primary work involves processing consignment information, entering warehouse releases, invoicing customers, and completing other warehousing-related data entry. The role also supports Order Processors with entering, checking, and shipping factory orders when needed.

The position requires handling customer and warehouse inquiries, comparing inventory to resolve discrepancies, and maintaining professional working relationships with Liberty Pumps members, partners, vendors, and customers. The employee is expected to follow ISO 9001 requirements and workplace safety guidelines, keep the work area clean and organized, and report unsafe activities or conditions. Duties may change at any time, with or without notice.

The role is performed Monday through Friday during typical business hours in a well-lit, heated and/or air-conditioned indoor office/shop environment with adequate ventilation and moderate noise. It involves light physical activity consisting of non-strenuous administrative tasks.

Requirements

• High school graduate or GED.
• Computer proficiency, speed and accuracy, attention to detail, and ability to work well under pressure.
• Ability to read, write, and communicate verbally clearly, compassionately, and concisely with customers, callers, and coworkers.
• Ability to interpret electronic systems and communications to provide timely and accurate customer service.
• Self-motivated, able to take direction, and able to work with minimal supervision.
• Ability to remain calm under pressure, including when assisting dissatisfied customers.
• Ability to deal constructively with customers and representatives in difficult situations.
• Strong, clear, concise, and respectful written and verbal communication skills.
• Problem-solving, time-management, and organizational skills.
• Independent judgment and critical-thinking skills to resolve issues, suggest improvements, and support new ideas and changes.

Responsibilities

• Interpret incoming warehouse information and enter it into the ERP system to generate warehouse releases, relieve inventory, and invoice customers.
• Handle extended phone calls and respond to customer and warehouse inquiries about order content, pricing, shipping, and related matters.
• Compare inventory to resolve inventory-related issues.
• Enter factory orders and respond to factory-order inquiries in support of Order Processors.
• Develop and maintain professional working relationships with Liberty Pumps members, partners, vendors, and customers.
• Operate according to ISO 9001 requirements.
• Follow safety guidelines, maintain a clean and organized work area, use good safety judgment, and report unsafe activities or conditions to the Supervisor and/or Safety Representative.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED