Guest Relations Staff

Northgate Resorts•New Braunfels, TX

12d•Onsite

About The Position

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL, full-time or part-time position and reports to the Guest Relations Supervisor.

Requirements

Basic computer skills
Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
Excellent communication, customer service, and problem-solving skills
Can handle issues as they arise and take quick action to resolve them personally
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Nice To Haves

Customer service experience preferred

Responsibilities

Provide guidance and explain service options to accommodate guest needs
Ensure guest reservations are accurate and consistent with company policies
Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
Enforce park rules, including quiet hours
Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
Understand POS and reservation system and use a tablet to document all notes
Communicate with all departments and escalate any issues as necessary
Submit work orders to proper departments as needed.
Follow the guest recovery service guidelines