Guest Relations Specialist

Point Park University • Pittsburgh, PA

4d • Onsite

About The Position

The Guest Relations Specialist serves as the primary point of contact for visitors, students, and staff at the university. This role ensures a welcoming environment by managing guest relations, assisting with directions and inquiries, and monitoring campus protocols. The ideal candidate will work to ensure that visitors, along with students, faculty, staff and administrators have a positive visit to Point Park University and are greeted warmly. Exceptional customer service is a must with a focus on excellent communication skills. This role is classified as essential to University operations, maintaining 24/7 coverage.

Requirements

• High school diploma or equivalent required
• Strong communication and interpersonal skills.
• Ability to handle stressful situations with professionalism and composure.
• Basic knowledge of emergency procedures.
• Proficiency in Microsoft Office and ability to learn campus software.
• Ability to learn other university software as required
• Ability to stand and walk for extended periods and perform light physical tasks.
• Reliable transportation

Nice To Haves

• associate or bachelor's degree in hospitality or a related field preferred.
• Previous experience in customer service or concierge roles preferred.

Responsibilities

• Serve as the university's front-line representative for guests, students, and faculty, providing exceptional customer service.
• Serve as a welcoming and knowledgeable first point of contact for prospective students and their families visiting the Welcome Center, providing personalized campus guidance and wayfinding support.
• This position is classified as essential to University operations. The employee is expected to report to work as directed during university closures, delayed openings, emergency conditions, severe weather, or other situations requiring continued on-campus operations.
• Partner with Conference and Events Services and other university departments such as Admissions, to ensure a seamless and engaging experience during events (recruiting, information sessions, campus tours, etc.), by assisting with guest flow and delivering exceptional service throughout each visit.
• Assist with wayfinding and general inquiries, ensuring a seamless guest experience.
• Answer the university switchboard and assist callers, ability to transfer calls and/or answer general questions
• Assist in emergency response situations by guiding guests and students to safety and reporting concerns to appropriate authorities.
• Maintain records of visitor logs.
• Ability to work in a team environment.
• Assist in programming digital display signage across campus
• Assist in creating and maintaining directional signage for events across campus
• Other duties as assigned by the Director Conference and Events and/or supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED