Staff Relations Specialist Temporary

The Cheesecake Factory•Agoura Hills, CA

10d

About The Position

At The Cheesecake Factory, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the restaurant teams that create memorable experiences for our guests every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014. The Staff Relations Specialist (temporary) serves as a trusted partner to HR and operational leaders by helping staff members successfully navigate accommodation-related processes. Working closely with the Staff Relations Manager, you will coordinate case activities, support critical business processes, create tools and resources that drive consistency, and contribute to projects and initiatives that strengthen the staff member’s experience while supporting operational needs enterprise-wide. You’ll thrive in this position if you are: Skilled communicator: Whether speaking or writing, you present information clearly and professionally, adapting to your audience to ensure comprehension. Service-focused: Your excellent people skills enable you to provide top-notch support, whether over the phone or face-to-face. Ethical and respectful: You handle diverse workplace situations with tact, diplomacy, and discretion, demonstrating empathy and understanding throughout. Collaborative team player: You manage yourself well but excel when working with a team, enjoying the process of collaboration and brainstorming on new initiatives.

Requirements

3+ years of experience in Human Resources, Benefits, Staff Relations, leave administration, project coordination, or a related support function.
Experience supporting the American’s with Disabilities Act, return-to-work accommodations, interactive process, or case-management workflows.
Excellent written and verbal communication skills with the ability to collaborate effectively across HR, operations, and business functions.
Experience creating and maintaining procedures, process maps, workflows, templates, reports, presentations, training materials, job aids, FAQs, and other business documentation.
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to utilize Excel for tracking, reporting, data management, filters, formulas, and data validation.
Sound judgment, discretion, and the ability to maintain confidentiality while working with sensitive staff member and business information.
Experience coordinating cross-functional projects, implementations, or process-improvement initiatives.

Nice To Haves

Experience with AbsenceSoft or a comparable case-management platform.
Intermediate to advanced Excel skills, including pivot tables, reporting dashboards, and complex data analysis.
Experience supporting hospitality, restaurant, food manufacturing, multi-unit, Bakery, FRC, or other operational environments.
College coursework or a bachelor's degree preferred.

Responsibilities

Support the implementation and administration of accommodation-related processes
Review cases transitioning from Benefits to the Interactive Process team and coordinate next steps, required communications, and operational follow-up.
Track return-to-work activities, accommodation-related actions, available position reviews, deadlines, and unresolved items through completion.
Develop and maintain workflows, templates, communications, tracking tools, reports, and documentation that support consistent case management after protected leave has ended.
Create and maintain job aids, manager resources, FAQs, call scripts, process guides, and standard communications.
Analyze recurring questions, implementation challenges, and case trends, and recommend practical process improvements.
Support the AbsenceSoft implementation for Bakery and FRC, including process mapping, template development, testing, and implementation readiness activities.
Develop training materials, resource guides, tracking tools, and adoption support resources to promote successful implementation and ongoing utilization.
Coordinate assigned Staff Relations initiatives and MBO projects, including Maintaining a Harassment-Free Environment, ProStart, and other departmental priorities.
Provide project management support through research, documentation, reporting, stakeholder coordination, meeting preparation, presentation development, and budget planning.
Track project timelines, action items, deliverables, and status updates to support successful project execution.
Maintain continuity during staffing transitions by organizing project files, tracking key deadlines, and facilitating knowledge transfer.