Relations Specialist

Shegerian & Associates • San Diego, CA

16h • $23 - $24 • Onsite

About The Position

Every Great Case Starts With Someone Who Didn't Let It Fall Through the Cracks. When someone reaches out to Shegerian & Associates, they are taking a brave first step. They need to know they were heard, that their information landed in the right hands, and that someone is making sure nothing gets lost. As our Relations Specialist, you are that someone. You keep every potential client moving through the vetting process with speed, accuracy, and care, and you step in personally when a situation needs a steady voice. We're California's premier plaintiff side employment law firm, and we're looking for a bilingual Relations Specialist who brings sharp organization and genuine heart to every interaction.

Requirements

• You're organized by nature and you can prioritize a full queue without missing a deadline
• Details matter to you, and your documentation is accurate the first time
• You stay calm and professional when a conversation gets tense, and people leave feeling heard
• You communicate clearly and warmly in both English and Spanish, in writing and on the phone
• You see a better way to do things and you speak up about it
• You work well across teams and you're always willing to step in where you're needed
• Proficiency in MS Word, Excel, and CRM or practice management software

Nice To Haves

• Fluent in Spanish
• At least 1 year of experience in legal intake, client services, or customer service
• Proven ability to handle escalated situations with professionalism and tact
• Strong organizational and time management skills with the ability to juggle multiple priorities
• Excellent written and verbal communication skills

Responsibilities

• Review every new lead daily, making sure follow up is timely and documentation is accurate
• Route leads to the right department so potential clients get to the right people fast
• Fill in missing details on incomplete leads so attorneys have everything they need to evaluate a case
• Conduct intakes yourself when needed, giving potential clients a professional and thorough experience
• Handle escalated concerns from potential new clients with patience, tact, and real resolution
• Upload all supporting documentation promptly and keep records clean and complete
• Spot inefficiencies in the intake process, bring them to leadership, and help put better solutions in place
• Protect the confidentiality of every client and every file, always

Benefits

• Firm pays 100% of premiums for dental and vision
• Firm pays 100% of all Silver-level medical plans
• Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
• $500 annual FSA contribution
• Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary)
• Sick pay
• Your birthday off as a fully paid day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed