Staff Program Manager

Blackhawk Network•Pleasanton, CA

6d•Hybrid

About The Position

We are seeking an experienced Staff Program Manager to join the Product and Technology Core Services team, focusing on the Onboarding pillar. The Onboarding pillar is responsible for building a unified, scalable architecture that accelerates content and partner onboarding, empowers self-service through standardization, and ensures robust governance of BHN’s master data. In this role, you will be at the forefront of driving initiatives that reduce onboarding time-to-launch, streamline operations through automation, and enforce data quality and compliance standards. Reporting to the Director of Core Services Program Management, you will partner closely with cross-functional teams to orchestrate large-scale programs that enhance client onboarding experiences, reduce time to revenue, and support our continued growth across channels. You will play a critical role in shaping the onboarding foundation that powers BHN's products and platforms, ensuring we scale with confidence while maintaining operational excellence.

Requirements

7+ years of experience in program & project management
3+ years proven experience in leading highly complex, enterprise-wide initiatives
Bachelor's degree in Computer Science, Engineering, Business or equivalent experience
Proven track record overseeing large-scale initiatives spanning product lines, driving outcomes and aligning solutions
Strong operational excellence, with experience driving improvements across product lines and implementing scalable processes
Exceptional cross-functional collaboration and communication skills, with demonstrated ability to manage dependencies across teams and product lines
Solid technical acumen and domain expertise; able to partner with product, engineering and design leaders to align on architectural considerations
Strong understanding of Agile development methodologies; proficiency with program management tools such as Confluence, Jira, Jira Align, etc.
Experience utilizing AI tools to improve personal and team performance.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Nice To Haves

Experience in the fintech or payments space preferred

Responsibilities

Lead end-to-end orchestration of significant initiatives spanning multiple product lines and teams
Partner with Product and Engineering leaders to drive strategic programs with clear focus on business outcomes and customer impact, supporting our journey in the Product Operating Model
Maintain the rigor and hygiene of the Product lifecycle for the Content pillar - including content, partner, and data onboarding workflows - ensuring scalability, consistency, and compliance
Serve as a trusted partner to Product, Design, and Engineering teams, serving as a sounding board and holding them accountable to design great products
Lead program governance, including risk management, and cross-team dependencies. Identify, mitigate, and communicate risks and dependencies across the organization.
Champion process improvements and automation across onboarding workflows, using data and KPIs (e.g., onboarding time, adoption, data quality) to evaluate progress, inform decisions, and drive continuous improvement.
Partner with leadership, continuously prioritize to define Onboarding roadmaps, set milestones, and track progress against key metrics; balance competing priorities effectively to deliver on commitments