Staff Technical Program Manager

Loblaw Companies Limited • Toronto, ON

3d

About The Position

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. The Staff Technical Program Manager is a senior leadership role that shapes how we operate across our functional practice at Loblaw Digital. This role is accountable not only for ensuring successful delivery of technology initiatives, but also for strengthening partnerships across cross-functional teams. Our team operates across multiple domains, business units, and shared capabilities. We function as a unified group with a clear vision: to connect teams, drive transparency, communicate with clarity, and enable collaborative, solution-oriented outcomes. As a Staff Technical Program Manager (Staff TPM), you will drive delivery excellence across high-priority initiatives. You will develop and manage detailed program plans, proactively identify and mitigate risks, align stakeholder expectations, and communicate progress with clarity and precision. You bring deep experience leading large-scale eCommerce and technology programs, and are comfortable translating complex technical concepts for diverse audiences. This role is designed to elevate subject matter expertise within the function while supporting broader organizational goals. It emphasizes technical delivery leadership, strong stakeholder management, clear communication, and effective cross-functional collaboration.

Requirements

• 8+ years of experience managing complex technology initiatives (web, mobile, and eCommerce) in agile environments
• Proven track record as a trusted leader, driving outcomes through cross-functional collaboration
• Exceptional communication skills with the ability to influence, align, and engage stakeholders at all levels through proactive and strategic thinking
• Strong program management and organizational skills, with the ability to manage multiple priorities effectively
• Demonstrated ability to assess challenges, develop solutions, and deliver with a focus on both customer and business impact
• Strong technical acumen, with experience managing initiatives involving data engineering, data pipelines, and process automation preferred
• Familiarity with modern DevOps and Site Reliability Engineering (SRE) practices (CI/CD, Infrastructure as Code, system reliability, etc.)

Nice To Haves

• Experience working in cloud environments (e.g., GCP) is considered an asset

Responsibilities

• Lead complex technical programs and initiatives while building strong relationships, managing stakeholders, and coordinating cross-team dependencies
• Drive consistency and best practices across the Technical Program Management practice, improving efficiency and ensuring alignment with strategic priorities
• Partner closely with product, engineering, and business leaders to deliver impactful business and technical outcomes
• Establish alignment across teams through structured planning, clear communication, and synthesis of inputs from various eCommerce domains
• Identify and manage dependencies, proactively address risks, and communicate impacts to timelines while driving solutions forward
• Champion best practices across product and engineering, acting as a trusted partner in prioritization and technology enablement
• Embody Loblaw Digital’s culture, and uphold the vision, mission, values, and goals of the organization

Benefits

• Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees