Staff Product Operations Engineer
About The Position
The Product Operations Engineering team serves as the technical bridge between product design engineering, customers, and the global manufacturing organization. The Staff Product Operations Engineer combines manufacturing expertise, knowledge of the product design lifecycle, and cross-functional leadership to ensure customer requirements are accurately defined, interpreted, and translated into actionable direction for manufacturing. The role supports manufacturing readiness for hyperscale compute, storage, and high-density AI GPU systems. It connects customers, design engineering, and factory teams; addresses unclear ownership of technical needs; and helps provide a seamless customer experience through transparent collaboration, process excellence, and delivery of high-quality products to customer data centers. The position requires engineering depth, analytical rigor, stakeholder leadership, and effectiveness in fast-moving, high-pressure environments. The engineer represents factory considerations in customer engineering discussions, guides robust and manufacturable solutions, and helps teams prioritize and resolve issues across new product introduction (NPI) and mass production (MP) lifecycle stages.
Requirements
- Bachelor's degree in engineering, such as manufacturing, industrial, electrical, systems, or a related field.
- 8–15 years of relevant engineering experience, or 6–12 years with a master's degree.
- Experience in one or more of manufacturing engineering, test engineering, quality engineering, electrical engineering, or systems engineering.
- Demonstrated experience working with or alongside customer-facing engineering groups.
- Ability to clearly articulate technical issues and requirements across diverse stakeholder groups and interface effectively at all organizational levels.
- Ability to work across geographies, time zones, and cultures to align distributed teams.
- Strong background in analytical methods, structured problem solving, and data-driven decision-making.
- Ability to thrive in ambiguous, fast-paced environments with changing priorities and deadlines.
- Ability to convert complex, often data-driven topics into clear overviews and insights.
- Ability to perform effectively in a demanding environment with changing workloads and deadlines.
- Fluency with continuous improvement and lean programs.
- Fluency with Microsoft Office tools, including Outlook, Excel, and Word.
Nice To Haves
- Master's degree preferred.
- Experience leading cross-functional teams in global, matrixed environments is highly desirable.
Responsibilities
- Lead the technical interface between customer engineering, product design, and factory teams, ensuring clarity and alignment of requirements.
- Interpret, analyze, and translate customer requirements into actionable technical inputs for NPI, manufacturing engineering, test engineering, and quality engineering.
- Balance customer needs with manufacturing feasibility across customer engineering, product design engineering, and factory operations.
- Triangulate among quality, factory, and product design teams to identify, prioritize, and resolve manufacturability issues across NPI and MP product lifecycle stages.
- Oversee resolution of gaps, maintaining customer engagement and internal accountability.
- Partner with NPI and technical launch teams to embed customer-driven requirements during new product launches.
- Drive ownership of complex, cross-functional operations and manufacturing issues when accountability spans multiple organizations.
- Represent the factory in customer engineering discussions, ensuring product design decisions account for manufacturability, yield, and operational feasibility.
- Bring together knowledge of factory systems, product lifecycle management, and hyperscale customer context to drive prioritization and decision-making.
- Guide development of robust, scalable, and manufacturable solutions using engineering expertise.
- Champion continuous learning, analytical rigor, and a growth mindset within the organization.
- Influence cross-functional teams to take ownership of customer requirements and drive manufacturing execution with integrity.
- Operate with urgency to meet customer needs in fast-moving, high-pressure environments.
Benefits
- Competitive base salary
- Performance-based annual bonus eligibility
- 401(k) retirement savings plan
- Tuition reimbursement for eligible education programs
- Comprehensive medical, dental, and vision coverage with access to leading providers
- Mental health resources and employee wellness support programs
- Company-paid life and disability insurance
- Paid time off (PTO) and company-paid holidays
- Parental leave and family care support programs
- Structured training programs and on-the-job learning opportunities
- Matching gifts and volunteer programs
- Wellbeing resources
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What This Job Offers
Job Type
Full-time
Career Level
Senior
