Staff Product Manager, Professional Experience
About The Position
ecobee is seeking a Staff Product Manager to lead its Professional Experience product area. The role owns the multi-year strategy and roadmap for the end-to-end experience of HVAC professionals, including installation, device connection, remote management and diagnostics, and reusable platform capabilities for ecobee and its partners. The position works closely with Design, Engineering, Research, Sales, Marketing, Business Development, Customer Support, and external partners to translate channel strategy into a focused product plan with measurable outcomes. Product Managers at ecobee are expected to remain close to customer needs and delivery realities, communicate the value of products, and own outcomes across the product lifecycle. This role is open to hybrid or remote candidates. Hybrid team members work from the Toronto office on Wednesdays and Thursdays; remote team members collaborate virtually across locations. The hired candidate must complete a background check.
Requirements
- 5–10 years of relevant product management experience, with demonstrated ownership of a product area spanning multiple adjacent products, experiences, or teams.
- Track record of defining multi-year product strategy in an ambiguous environment and translating it into focused roadmaps, investment cases, and measurable outcomes.
- Experience leading complex, cross-platform customer experiences involving connected hardware, firmware, mobile or web software, cloud services, data, and APIs.
- Strong product discovery and customer-research skills, including selecting appropriate validation methods and making decisions with an appropriate level of confidence.
- Commercial fluency and business stewardship, including evaluating market dynamics, segment needs, revenue and margin implications, platform reuse, partner economics, and monetization options.
- Data fluency and analytical rigor, including defining a North Star and operating KPIs, identifying instrumentation gaps, assessing product health, and using quantitative and qualitative evidence.
- Technical credibility with engineering teams and ability to reason about system constraints, data access and consent, integrations, reliability, security, and platform trade-offs.
- Executive communication and influence, including building concise narratives, aligning leaders with different incentives, and taking clear positions in difficult or ambiguous decisions.
- Self-starting, low-ego leadership style; ability to create clarity, build cross-functional trust, mentor others, and engage in difficult conversations.
Nice To Haves
- Experience with professional, B2B, channel, fleet-management, field-service, HVAC, connected-home, or partner-platform products is strongly valued.
Responsibilities
- Own and evolve the multi-year Professional Experience strategy, making choices about target segments, customer problems, investment priorities, and sequencing.
- Lead discovery and delivery across the Pro journey, including installation and first run, device linking, homeowner consent, fleet visibility and control, reliability, remote diagnostics, and ongoing service workflows.
- Build understanding of HVAC professionals and channel dynamics through research, segmentation, product data, competitive intelligence, advisory councils, and direct engagement with contractors, distributors, and partners.
- Define and drive the domain’s data and insight strategy; establish product-health reviews and use metrics such as Pro CSAT, first-run completion time, and linking rate to set priorities and evaluate results.
- Partner with Engineering and Design to deliver reliable workflows across thermostat firmware, mobile, cloud, web tools, and APIs; manage cross-team dependencies and raise execution standards.
- Shape the product and commercial model for Pro tooling and services, including value exchanged among ecobee, HVAC professionals, homeowners, distributors, and partners.
- Partner with Sales, Business Development, Marketing, and Finance on business cases, monetization, launch strategy, and channel enablement.
- Create executive-ready narratives that communicate the vision, rationale, trade-offs, roadmap, risks, and results to senior leaders and cross-functional teams.
- Mentor Product Managers, improve product practices, and model best practices across the Product organization.
Benefits
- Medical, dental, and vision plans
- Life insurance
- Long-term disability benefits
- Flexible spending and health savings accounts
- Accrued paid time off
- Paid holidays: 10 in Ontario, 11 in British Columbia, and 8 in the US
- RRSP retirement benefits in Canada
- 401(k) retirement benefits in the US
- Eligibility for variable compensation, including short-term and long-term incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
