Staff Product Manager, Incentives

Faire•New York City, NY

1d•Hybrid

About The Position

Faire is hiring a Staff Product Manager to set the strategy and roadmap for its incentives programs, including seasonal sales, spend challenges, Insider membership, and future benefits. The role focuses on helping independent retailers save on operating costs while ensuring incentives drive customer preference, strengthen relationships between retailers and brands, and deliver measurable business value. The Product Manager will bring Faire’s incentives together into a seamless experience, determine the future direction and potential expansion of Insider, and identify the highest-impact opportunities for improving program efficiency and value. The role requires financial discipline, including managing unit economics, cost per outcome, payback periods, and P&L trade-offs. It will also develop targeting capabilities that deliver the right incentive to the right customer at the right time, alongside simple experiences that help retailers discover and use benefits. This position partners closely with Finance, Legal, Risk, Data Science, Design, and Engineering. The Product Manager is expected to lead cross-functional work, communicate complex business topics to audiences ranging from engineering partners to senior leadership, and balance long-term strategy with hands-on product execution.

Requirements

At least 7 years of product management experience.
Demonstrated ability to own complex, cross-functional products end to end.
Experience building and shipping products designed around incentives, benefits, or loyalty programs.
Fluency in business equations and unit economics, including assessing product viability against Faire’s cost of capital and identifying structural advantages.
Ability to develop a defensible multi-year strategy and also execute hands-on through clear product requirements and sprint-level delivery.
Strong understanding of how retailers and brands run their businesses, with an ability to design around customer needs.
Experience influencing across functions including Finance, Risk, Legal, Data Science, and Engineering, and aligning diverse stakeholders.
Structured problem-solving skills, including the ability to form clear hypotheses, diagnose root causes, and distinguish activity from progress.
High learning velocity and ability to develop a deep understanding of the market between retailers and brands.
Proven ability to influence at the executive level and communicate complex topics clearly and persuasively.

Nice To Haves

B2B marketplace experience, particularly familiarity with two-sided dynamics and competing customer objectives.

Responsibilities

Own the strategy and roadmap for Faire’s incentives, including seasonal sales, spend challenges, Insider, and future benefits.
Set the long-term direction for incentives and develop a prioritized, financially grounded roadmap.
Bring existing benefits and programs together into a seamless experience for retailers and brands.
Determine the next chapter for Insider, including whether and how to expand the program.
Manage the return on incentive spending by evaluating unit economics, cost per outcome, payback periods, and P&L trade-offs.
Build targeting capabilities to present the right incentive to the right customer at the right time.
Design simple, appealing experiences that help retailers discover deals and get the most from their benefits.
Partner with Finance, Legal, Risk, Data Science, Design, and Engineering to move complex cross-functional work forward.
Communicate complex topics clearly to audiences at different levels, including senior leadership.
Write clear product requirements, drive sprint-level execution, and unblock the team.